Passport e-Gates Network Outage

Debate between Chris Bryant and Tom Pursglove

Wednesday 8th May 2024 Commons Chamber

[Tom Pursglove]

I know that my hon. Friend recognises the importance of the digitisation that we are undertaking of our border from a security, efficiency and customer service perspective. All of those are very important to airlines as well as airport operators. My understanding is that there has consistently been significant engagement with our work on the future borders programme, in addition to routine engagement with Border Force officials. That was reflected in the work done on the ground last night in responding to the issue; it showed how strong those links and connections are. However, we must never be complacent, and when it comes to the programmes that we are developing and have made commitments to deliver, I guarantee my hon. Friend that we will sustain that drumbeat of engagement. I am keen to lean into that as the Minister, and officials will continue to do so as well. I am very grateful for his efforts in raising Gatwick airport’s issues and concerns. He is a very diligent representative of his area, and I am really appreciative of his input.

[Sir Chris Bryant (Rhondda) (Lab)]

I commend the Minister for making the statement; it is good to see such transparency. Can he clarify how long it took from the moment the service went down to its restoration? Was it one, two, or three hours? What is the longest period that passengers had to wait? If it was not a cyber-attack and there was no malicious activity, as he said, what was the problemt? Was it with the IT, was it some kind of glitch—a Horizon kind of glitch—or was it the physical operation of the barriers?

Last night was not the day with the largest number of travellers in the UK. We will have days later on this year when we could have significantly larger numbers—for instance, the Whitsun bank holiday. What is the Minister putting in place to ensure that there are sufficient contingency measures, just in case the system goes down again?

[Tom Pursglove]

Again, I thank the hon. Gentleman for the way in which he puts his questions. Many passengers saw waits of two to three hours last night as they were processed at the border. As I set out in my statement, the fix began to take effect at around half-past midnight, so there were several hours between the issue first becoming known—the response kicked in around six minutes later—and the fix beginning to make a difference at around 12.30 am.

The hon. Gentleman asked what more we can do on the contingency side. I think that there will be learning that comes out of last night. We will take that on board, and there will be opportunities for us to discuss and evaluate it, working with the airports and the airlines. As I have consistently said, I think the response last night proved that there is robust contingency planning in place. It did make a difference, and it meant that the integrity of the border was maintained, but I am sorry that passengers had a longer wait than any of us would want.

On the technical issue, I will not pre-empt the work ongoing at pace in the Department to get to the bottom of the specifics, but we will of course respond to that issue, and any learning required that flows from that will take place.

Oral Answers to Questions

Debate between Chris Bryant and Tom Pursglove

Monday 4th September 2023 Commons Chamber

[Tom Pursglove]

The waiting time for PIP decisions has come down considerably in recent times, but I am not complacent about that, as we want to go further in seeing those waits reduced. For example, being able to apply online is an important part of that journey, as well as improving interfaces and making sure people provide all the right information up front. If we can provide better support for that, it will help us make decisions sooner, which can only be welcome.

[Sir Chris Bryant (Rhondda) (Lab)]

I urge the Minister to look specifically at how PIP is assessed for those with brain injuries. It is well known that the effect of a brain injury may vary over time—people go up and down, and many who have had a brain injury want to give a very positive impression of how they are, which gives a false impression when it comes to assessing whether they need PIP.

[Tom Pursglove]

I am very sympathetic to the hon. Gentleman’s point—he has been a passionate and tireless campaigner on the issue of brain injury for a long time. These are exactly the sorts of issues that we want to look at as we take this reform forward. I mentioned our changes around fluctuating conditions, but we also want to look at issues such as expert assessors and having specialists working with individuals to carry out the assessment to ensure a proper understanding and, hopefully, build confidence around decision making.

Assaults on Emergency Workers (Offences) Bill

Debate between Chris Bryant and Tom Pursglove

2nd reading: House of Commons
Friday 20th October 2017 Commons Chamber

[Tom Pursglove]

I could not have put it better myself. We all share the sentiment of “all power to the hon. Gentleman’s elbow” in making sure we get this on the statute book.

It is through the prism of my personal perspective that I look at this issue, but I do not want to detain the House for long because we must get the Bill through Second Reading today. We all support the provisions that underpin it. I want briefly to raise one gap in the law, however, that I hope the hon. Gentleman will consider in Committee. For me, that loophole was brought to the fore in a constituency context by the appalling treatment of a well-respected and dedicated police officer in Corby by the name of Candice Liverpool.

A few years ago, Candice received a report of a domestic dispute at a local address, and she attended the incident with colleagues. The male perpetrator had not committed any criminal offences, and on the attendance of officers he calmed down and the matter was resolved. At that point, he chose to become quite obnoxious to Candice. He did not raise his voice and remained calm, but he was extremely offensive on the basis of her colour. He used extremely derogatory and offensive language and appeared to enjoy her obvious discomfort and that of her colleagues, who were powerless to do anything.

Had the individual behaved in such a manner in a public place, he could have been arrested and dealt with under offences in sections 4 and 5 of the Public Order Act 1986, but that law applies only when the activity takes place in a public place or can be seen or heard from a public place. Because the offensive behaviour took place in a dwelling and could not be seen or heard by anybody outside the property, no offence was committed. In my opinion, that is wrong. I contend that any public employee, while lawfully on any premises, including private dwellings, as a result of their public service or role, should be protected in the law from racist or sexist abuse. To my mind, verbal assault is as unacceptable as physical assault. I hope the hon. Gentleman will consider that important point in Committee. There is clearly a gap in the law that could be filled.

I would also like the issue of the two-month commencement period to be addressed in Committee. I agree with the hon. Gentleman that we need to get through this as quickly as possible, and if time could be made available I would welcome that, but I wonder whether there is any scope to reduce that two-month commencement period so that progress can be made as quickly as possible.

[Chris Bryant]

The original version of the Bill suggested that Ministers should have to lay an order for the commencement of the Bill to happen, but I was keen that that should not be part of the Bill, and I thought that two months was pretty much the shortest period we could allow for the prosecuting authorities and others to get everything out there. I take the hon. Gentleman’s point, but we would be better off speeding up the processes in Parliament than the process after.

[Tom Pursglove]

I am grateful to the hon. Gentleman for that clarification, which addresses my point. We should consider anything that can be done to speed this up.

Like colleagues across the House, I pay tribute to emergency service workers in my constituency for what they do day in, day out on behalf of our communities. I cannot fathom how anybody could think it appropriate to verbally or physically assault somebody who is doing their job and trying to help them. As Members of the House, we are incredibly privileged to be able to see the work of our emergency services at close hand. That is an opportunity that not many members of the public ever get. We get a unique bird’s eye view of what is happening in our communities.

A few months ago, I went out on a “nightsafe” operation with local police officers in Corby. It was an eye-opening experience to see at first hand what they have to put up with—the volatile situations officers can find themselves in within a split second of a call coming in, the risks they face on a daily basis in fulfilling their duties. One of the big upshots of the Bill, apart from doing the right thing, is that the debate, not just in the House but out there in the country, will ensure much greater understanding among members of the public about what is going on.

The hon. Member for Poplar and Limehouse mentioned the House of Commons Library figures, but I think they bear repeating: 24,000 assaults on police officers in 2016-17; 7,159 assaults on prison officers in 2016-17; 70,555 assaults on NHS staff in 2015-16. Those are eye-watering figures that I do not think anybody in the country would have comprehended before we started a proper debate on this issue.