Digital Markets, Competition and Consumers Bill

Debate between Chris Bryant and Lyn Brown

Consideration of Lords amendments
Tuesday 30th April 2024 Commons Chamber

[Ms Brown]

My hon. Friend is absolutely right. We have families struggling to buy tickets for their children who are desperate to go and see x band or y band, and then they find themselves ripped off and unable to have that treat, which was massively looked forward to.

I give huge credit to my hon. Friend the Member for Washington and Sunderland West (Mrs Hodgson) for her years of dedicated campaigning in this area. Her work has helped to bring this issue to the forefront of debate, and to make it clear that legal change is necessary to protect our cultural industries and consumers from the touts. We on the Opposition Benches have a clear policy to stamp out ticket touting so that no one is able to charge a large mark-up on resold tickets.

[Sir Chris Bryant]

Is it not important to emphasise that this issue needs legislation? Lots of venues have tried their level best to get it right. For instance, the O2 Arena only endorses the use of its reseller, AXS, which is only allowed to sell tickets at 10% above the original price—precisely what we are saying should be available to everybody else—but the venue cannot stop other companies effectively nicking all the tickets because of the use of bots. That is why we need legislation.

[Ms Brown]

I absolutely agree with my hon. Friend. We have tried to nip this in the bud by bringing it to the public’s attention, putting pressure on individuals and encouraging action to be taken, but we need legislation to stamp it out.

I like the fact that in Labour’s proposed legislation there will be an upper limit on the number of tickets that an individual can resell, in order to make organised ticket touting an unprofitable practice. People who honestly buy tickets and then find that they cannot attend should absolutely be allowed to sell their tickets on—that is in the consumer’s interest and the best interests of our constituents—but culture and sports fans should no longer be gouged and exploited. Thankfully, there is a Lords amendment before us today that would ensure that very thing. It was put forward by none other than the Conservative Lord Moynihan. It would go some way to implementing these protections, but despite that the Government seem determined to oppose change and go no further in protecting consumers from ticket touts, even though they acknowledge that the problem persists.

Frankly, I know that my constituents will want to understand why the Government appear determined to stand in the way of greater protections even when they are being put forward by one of their very own noble Lords. Why are the Government ignoring the voices of fan organisations and creatives who want a fair, properly regulated market in event tickets? I think the Minister might have a job of work to do in convincing my constituents that this is about sound regulation rather than the failed free market ideology of the former Prime Minister, the right hon. Member for South West Norfolk (Elizabeth Truss). We in this House must not forget the importance of protecting Britons from unfair practices, and we must always remember to put them first.

We know that this is far from the only area where poor regulation of our cultural and media markets poses serious risks to consumers and communities alike, so I want to say a few words about the large number of Lords amendments on the state ownership of our newspapers. I thank my Opposition Front-Bench colleagues for demonstrating leadership and pressing for action on this issue, and I welcome the Government’s amendments in the other place following those calls. It is important that there is now something like cross-party consensus on this, because we live in a world where distrust is stronger and misinformation thrives.

I know that many of us share the fear that genuine, honest journalism is becoming a rare commodity, and the impacts of that are massive right across our society. Failure to promote a trustworthy media landscape fuels conspiracy theories and extremism, and it distracts attention from the genuine, massive challenges that face us as a country and as a world. We should all fear becoming a society that is riven by division, because all our communities lose out from that. I believe that only scammers, extremists and tyrants ultimately benefit.

I am not saying that foreign state ownership of UK newspapers would lead directly to those media outlets spewing division, hate and lies, but I am seriously worried about the further impact it would have on public trust in our media. We all need to recognise the greater potential for interference in our democracy from foreign states if they own media outlets directly.

We cannot just act to block foreign state takeovers of papers—our agenda needs to be wider than that. We need to support impartial and independent public interest journalism through the BBC, including the fabulous World Service, which is so important and currently in significant financial difficulty. We need, obviously, to continue acting to improve the regulation of online social media spaces where, as we know, trust is near extinct and where so much harm is done to the most vulnerable in our communities. Amendments against foreign ownership of newspapers are only a tiny part of the solution, but they are a step forward. I welcome the action taken on this issue in the other place, which has improved the Bill.

Finally, I will speak to some of the wider amendments made in the other place to better protect consumers from scams and exploitation. As we know, the abuse of subscription services by hiding cancellation options affects people in every part of our country. People are steadily losing money, month after month, to services that they do not want but do not know how to cancel. Citizens Advice estimates that £300 million a year is being spent on unwanted subscriptions. Obviously this is of even more concern where people are not completely digitally literate, so I hope the Minister might tell us more about what work is being done to monitor and update the digital inclusion strategy. It is a bit of a shock that there has been no update for about 10 years. According to Age UK, nearly 6 million older people, including many of my constituents, cannot use the internet.

One constituent recently told me about how they missed a hospital appointment because they lost the message telling them about it. We all know that this is all too common, and that it creates unnecessary and unfair barriers to accessing so many of our public services and just taking part in everyday life.

Frankly, the examples I have seen show that anybody can be impacted, because it is often massively harder to cancel a subscription agreement than to enter one. That is just blatant and egregious, and it is difficult for any of us to navigate. Additional protections in law simply cannot come soon enough, and there is widespread recognition that greater clarity is needed in regulations. Regulators will obviously need to be more active in holding the providers of subscription services to account where they use exploitative tactics against consumers. The test is whether the Bill will deliver that.

I welcome the debate in the other place on how this will be implemented in law and, slightly unusually, I give credit to the Minister in the other place for rightly engaging with probing amendments and for seeking to maintain stronger protections for consumers. I hope the Minister here today will say more about where the Bill ultimately stands. Will the regulator have the clarity and confidence it needs to start enforcing against exploitative practices, or will we be back here in a few years after the regulations have been tested and found sadly wanting?

I argue that the lack of a clear prohibition on creating fake reviews was an omission from the original Bill. Shadow Ministers and Opposition colleagues have called for greater clarity on that since Second Reading, almost a year ago, so I welcome the measures that have now been included. In our everyday lives, when we look for goods and services online, many of us have little alternative but to rely on reviews. Fake reviews are clearly a massive threat to genuine competition, and they are effectively an open door for scammers and cowboys to rip people off further. Again, I hope the Minister might say a little more on the final position.

There was significant debate in the other place on probing amendments that questioned whether stronger provisions were needed, particularly on the responsibilities of platforms and internet service providers that host fake reviews. Is the Minister absolutely confident that those platforms are clear about the actions they must take to stop their services being abused by fake review scammers?