Access to Broadband Services

Chris Bryant Excerpts

Wednesday 6th September 2023 Westminster Hall

[Sir Chris Bryant (Rhondda) (Lab)]

Thank you, Sir Christopher. It is a great pleasure to serve under your chairmanship, though I merely point out that Sir Christophers are two a penny these days. You have said in the Chamber that I like the sound of my voice too much—I see the Minister is agreeing—so I will try to limit my remarks as much as I can.

It is a great delight to be here. I warmly congratulate the hon. Member for Stirling (Alyn Smith) on his marriage and on securing the debate, not least because it matters to a much larger number of Members than are able to be here this afternoon. I think very fondly of Stirling. I was partly schooled in Stirling—well, the school was entirely in Stirling; whether I was fully schooled is another matter. I remember standing at the beheading stone, looking down over the Raploch and seeing some of the issues that I thought most needed addressing in the whole of British society.

The hon. Gentleman is absolutely right about rural and semi-rural areas, because the category of semi-rural is complicated and difficult. In the Rhondda, which hon. Members are all very welcome to visit, it feels very congested, but it is semi-rural, because everybody lives within 1 mile of a farm—hence “How Green Was My Valley” and all the rest of it. That provides real difficulties, as do the valleys’ contours, for mobile telephony and broadband connectivity. The hon. Gentleman rightly made the point that often this is far too complicated. It is not just complex; it has been complicated by lots of different players in the market not being able to work together.

It was great to hear from the hon. Member for Meon Valley (Mrs Drummond), who is the sole English Conservative MP here today. I know that she is a very fine swimmer, because she swam in the parliamentary swimming team with me. She was right to raise not only the issue of GP appointments—when we can get them at all—but that of banks closing. When Lloyds closes in Tonypandy next year, there will not be a single bank in the Rhondda. That is a major problem for lots of businesses and lots of individuals. Sometimes it is necessary to go to a bank physically, and at the moment that means effectively going to Cardiff, which could be a very long bus ride from many areas, if there is ever a bus to get on. She makes a good point. She also referred to the points that Age UK has made about the problems for older citizens. I think she mentioned the over-60s. Since I am in that category, I was a bit troubled, but maybe I misheard because I do not have my hearing aids in.

It was great to hear from my very friendly hon. Friend the Member for Kingston upon Hull West and Hessle (Emma Hardy). I knew all about the white telephone boxes, although if there is a telephone box left anywhere it is a miracle these days. She is right about the lack of competition, and sometimes when competition arrives there is so little co-ordination that people end up with roads being dug up endlessly all over the place. People ask, “Well, couldn’t somebody have just spoken to someone before they started digging it up again?” The roads end up looking like a bizarre patchwork. We have exactly the same problem with the Rhondda—Members will have noticed that this is all about the Rhonda—being dug up, and Rhondda Cynon Taf Council is tearing its hair out. The moment it has done a road and resurfaced it, suddenly some broadband operator wants to dig it up all over again.

The hon. Member for Westmorland and Lonsdale (Tim Farron) talked about weather in the wild—we certainly know all about that—and the need for greater resilience. Often people who make decisions for cities simply do not understand the kind of issues that might be faced in a rural or semi-rural area. In valley communities, what happens on the top of the mountain ends up affecting everybody at the bottom of the valley pretty quickly.

The hon. Member for Ceredigion (Ben Lake)—it is great that this debate has been so Welsh-heavy; there has been a great deal of Welsh hwyl, and if we put this much effort into the World cup, I am sure we will triumph—is right about hybrid working and the fact that many people are now choosing to work in a different way. Many of the communities we are talking about are ideal for hybrid working, because the quality of life—leaving out the issue of broadband—is superb. We should want to re-energise those communities. We would be adding genuine value. The hon. Gentleman is also right about the public sector and the need for co-ordination. A large number of public services now rely completely on constituents being able to access broadband. If someone sets up a business and gets to the £85,000 threshold for VAT, they have to submit a digital return, and the aim is to get to that system for all of taxation. Encouraging people to set up new businesses is not very effective if they have to sit there and watch a page buffer for an hour and a half.

My hon. Friend the Member for Llanelli (Dame Nia Griffith) also spoke of paperwork, and she is right to say that farmers need good broadband. Very few farms, especially hill farms and farms in these kinds of areas, are able to survive unless they diversify in some shape or form. They could diversify into what they call in Italy an agriturismo business, and we maybe need a defined category for that with the proper support, but without broadband it would be very difficult for farmers to do that, let alone access and submit all the required forms. My hon. Friend was also right about interim targets, and I hope the Minister will respond to that point.

The hon. Member for Carmarthen East and Dinefwr (Jonathan Edwards)—we have not yet finished with Wales—is absolutely right to say that it is shocking that in significant areas in the country the sign-off looks like it will not be happening until 2024. Given that every time there has been a target, it has not been met, it may well not happen until the second or third quarter of 2024. That would mean that people would not get a decent rate of broadband service until 2027 or even 2028.

I used to work at the BBC many years ago. I did not exactly write “BBC Beyond 2000”, where we talked about a digicopoeia—someone else drafted it, and I rewrote it in English—but we have been talking about this for a very long time, and we still have not got there. Sometimes it is embarrassing to go to other countries, elsewhere in Europe or around the world, and find that the connectivity is swifter, better and easier than here in the UK.

Lots of hon. Members have made the point that broadband—and telephony as well; I make that point because Porth, where I live, has the worst telephony connection I know of in the country—is a vital service. It is vital for schools and the NHS. Whoever thought that they would have their MRI scan taken by somebody in a hospital in one part of the country and have it read by somebody else who is not necessarily even in the UK, as it might be read at a different time of night. That all relies on very serious broadband availability. The issue of banks has already been raised. I would also argue that if we are going to have serious public sector reform, and if we are to be able to use the advantages that might come from AI, we need significant broadband speeds as well. It is as vital as water, electricity and gas, as many hon. Members have said.

That is why it is depressing that Boris Johnson—I think we are still allowed to refer to him—said in 2019 that the target for full fibre to all was 2025. The target now is just that 85% of premises will have access to gigabit-capable broadband by 2025. That is 15% not getting anywhere near those speeds, while a significant number of other people will be relying on part cable and part fibre. That is nowhere near the target set just in 2019, at the beginning of this Parliament. In fact, as of January, only 72% of UK premises had a gigabit-capable broadband connection.

The situation in rural areas, as everybody has mentioned, is still very slow, and progress is slow too. Project Gigabit had money allocated for it in 2020, but no regional contract was awarded until last November—that is two and a half years wasted—and £3.8 billion, or roughly 75% of it, is still to be allocated. That is shocking, because it is about large chunks of our constituencies, and many other constituencies in the land, not having access to what we have all deemed to be a basic necessity. My first question to the Minister is, therefore, when will it all be allocated? Does he have a specific timetable? He is looking very inscrutable—he is doing his best inscrutable look now, which is his favourite look.

The private sector is responsible for 80% of those who are not classed as hard-to-reach, but many of whom have significant difficulties, negotiating wayleaves for instance. I thought that the regulations had been changed to make that easier, but that is notwithstanding the issues that one then has of lots of different people competing to place their cables in the same place. There are also difficulties for the private sector around accessing multi-dwelling units, and the private sector complains—already has complained; one of the first emails I had just today was about this—about chronic skilled-worker shortages.

I have a few questions for the Minister. First, what new barrier-busting mechanisms is the Department looking to introduce to help ease some of those problems? Could he provide an update on when flexi-permits will finally become available? Secondly, what work is the Department doing to foster a skilled telecoms workforce within the UK? Is there an update on whether telecoms engineers might be added to the shortage occupation list to ease the process of overseas recruitment? Thirdly, it is absolutely crucial to the roll-out that there is healthy competition within the industry. What is the Department doing to ensure that that competition is lively?

I have one other area that I will briefly speak about, which is affordability. I am very conscious, representing one of the poorest constituencies in the land, that if someone has to find £26 a month for a bill that, 15 or 20 years ago, they did not even think of as part of the utilities, that is a significant additional cost. I suspect that is why 4.3% of people in the Rhonda still receive less than 10 megabits per second—that is double the Welsh average but less than the United Kingdom’s—while our download speed is just 52.5 megabits per second, as opposed to 111.6 for the UK. That means that nearly all of the Rhonda—all of the wards—is in the worst 10% in the UK, and a lot of that is about affordability.

Citizens Advice have said that one million people have cancelled their broadband this year because of the cost of living crisis. That is an additional worry. Digital poverty, is, of course, a vicious circle. If someone has lost their job, they need to go online to search for jobs, or they might want to use the internet to be able to start up a new business, so it can become a vicious circle as someone becomes more and more isolated. That is why we believe that it is really important to introduce a proper affordability policy, which the Labour party intends to introduce if it enters government.

Our plan is to help prevent families being hit with a bombshell of broadband prices. First, we will reverse changes made by the Government in 2019 that allowed regulated wholesale prices to rise with inflation rather than costs. That will ensure that wholesalers and internet service providers do not get a windfall from sky-high inflation while families and firms struggle to pay their bills. Secondly, we will prompt Ofcom to investigate and take action to strengthen consumer protections, including taking action on mid-contract price rises, early termination costs for social tariff customers and loyalty penalties where long-term customers pay more than new customers.

Finally, we will ensure that there is an industry-wide social tariff for low-income families. Individual providers are already offering discounted packages, but Ofcom and Which? have branded them the “best-kept secret” in broadband. Labour will ensure that that secret comes to an end, prompting industry to work with Ofcom and consumer groups to develop a mandatory and well-advertised broadband social tariff for low-income families and promising to set and legislate for one in Government if they do not.