Post Office Closures

Debate between Cheryl Gillan and Paul Monaghan

Tuesday 1st December 2015 Westminster Hall

[Dr Paul Monaghan (Caithness, Sutherland and Easter Ross) (SNP)]

Thank you, Mrs Gillan, for the opportunity to discuss the important issue of service delivery in the event of post office closures. I congratulate the hon. Member for Bexhill and Battle (Huw Merriman) on securing the debate and on highlighting his case study, the features of which I recognise only too well.

Post offices play an enormously important role in the lives of communities across the UK, and nowhere is that more evident than in constituencies such as mine that have many remote and rural communities. Indeed, the post office is the heart and soul of many villages in my constituency, and for many people it is the only means to interact with the outside world. They do so not only through postal services and parcels but through banking and accessing business services, submitting identity documents, obtaining a passport or driving licence, accessing cash, building up a modest savings account, receiving pensions and collecting benefit entitlements. I appreciate the challenges that the Post Office faces in delivering that range of crucial range of services, and I appreciate that it is working hard to ensure that its services remain as accessible as possible, particularly for older and disabled customers.

Between March 2001 and March 2015, 531 of Scotland’s post offices were closed. That is equivalent to over 27% of all post offices being lost—more than one in four. Each of those closures is a disaster for the local community, depriving it of the means to interact with the world in the ways that I described. On 8 November 2015, just a few weeks ago, The Mail on Sunday published an article stating that there had been a large number of temporary post office closures in rural villages and towns of Scotland. Figures obtained by the paper showed that 90 post offices in Scotland are now officially registered as temporarily closed. I say “temporarily”, although a third have been closed for more than five years. Commenting on that sad fact recently, the consumer spokesman for Citizens Advice Scotland noted:

“Local Post Offices are vital for remote and rural communities as consumers and business there can face difficulty in travelling to alternative branches.”

The paper noted that new figures provided by the Post Office under the Freedom of Information Act demonstrated that as of 31 March 2015 there were 1,492 post offices in Scotland, of which 1,402 remained open. Of the 90 classed as temporarily closed, 77 were in rural areas. Several of those are in my constituency. Of the temporarily closed post offices, 34 have been closed for five or six years, six for four years, two for three years, seven for two years and 14 for one year. Within the past year alone, 27 post offices have closed temporarily throughout Scotland.

The effect of post office closures is dramatic, not least because many of the post offices have evolved to take on responsibility for delivering a range of banking and business functions, in addition to the traditional post office role. That evolution has taken place because many of the banks operating in the UK have implemented a programme of branch closures and reduced opening hours in many communities. In the rural areas of my constituency that often means that the local post office is the only available financial service provider within a 60-mile radius. It goes without saying that where the banks have closed and the post office follows, communities are left in grave circumstances. Such a situation is far too common, as we have heard.

To be clear, accountability for the post office network lies with the UK Government, who have a responsibility to ensure that post office services are available for Scotland’s rural communities. In those communities there is no alternative to post office services.

The Postal Services Act 2011 sets out the minimum requirements of the universal service obligation, on which the Post Office must deliver. The requirements are statutory and may be altered only with the consent of the UK Parliament. The minimum requirements are: at least one delivery of letters every Monday to Saturday to every address in the UK; at least one collection of letters every Monday to Saturday; postal services at an affordable, uniform tariff across the UK; a registered items service at an affordable public tariff; an insured items service at an affordable public tariff; a free-of-charge postal service to blind or partially sighted people; and free carriage of legislative petitions and addresses.

The Post Office, posts and postal services are reserved to the UK Government under the Scotland Act 1998, but the Scottish Government are committed to strengthening the long-term sustainability of the post office network in Scotland, consistent with the national performance framework. Recognising the importance of post offices, the Scottish Government have determined to provide funding to local post offices to maintain their crucial service delivery through, for example, the post office diversification fund for Scotland. The objective of the fund is to contribute to the regeneration of deprived urban areas by sustaining and improving post office branches on the margins of viability that provide socially important services and facilities and that act as an anchor for other retail activity. Such objectives clearly apply to rural areas as well. In 2011-12, for example, 48 post offices throughout Scotland received funding of upwards of £25,000, individually awarded to various outlets for a variety of improvements, including refurbishments, improved security, retail equipment and so on.

The Scottish Government recognise the valuable social role of post offices, particularly in deprived and remote areas of Scotland. That is why the Scottish National party continues to promote innovative approaches to delivering public services through post offices. We want to support local authorities, local enterprise networks and third sector organisations to work together to find sustainable solutions that place post office services at the heart of community-based services.

The UK Government must do all in their power to protect rural communities from the destructive impact of post office closures. Post offices perform a vital service in many areas of the UK. They have a pivotal role to play and are often the only place where letters and packages can be sent and received, bills paid, cash withdrawn and savings deposited. For communities that as often as not do not have internet connections, such services are essential in every meaning of the word.

Scotland has many remote and rural households and communities, and in common with communities in other countries in the UK, they should not have vital services taken away from them. I call on the UK Government to improve strategy and policy and to secure post offices for communities throughout the UK, but particularly in remote and rural areas.

[Mrs Cheryl Gillan (in the Chair)]

I would like to start the wind-ups at 10 minutes past 5, with five minutes for each of the Opposition Front Benchers and, I hope, 10 minutes for the Minister. That is what I am aiming for, so I hope Members will accommodate it.