Independent Complaints and Grievance Policy

Cheryl Gillan Excerpts

Thursday 16th November 2017 Commons Chamber

[Andrea Leadsom]

I am grateful to the hon. Gentleman and his party for their offer to co-operate, very sincerely, in resolving this issue. As I said earlier, all parties have agreed that this is something we must deal with urgently and in a collegiate and non-partisan way. I am extremely grateful to the hon. Gentleman for his reassurance in that regard. He is absolutely right to say that the independence of the new grievances and complaints procedure must be assured, and must have the full confidence of everyone who will be using it. We will ensure that, in due course, we can confirm very clearly to all staff—to all who work on the parliamentary estate and, indeed, those who work in our constituency offices—exactly what options are open to them.

Let me reiterate that we currently have the helpline, which is now available to all staff in both Houses—along with face-to-face counselling sessions if required—but that has a limited capability. The grievance procedure that we seek to establish will have a far greater capability when it comes to action to deal with particular grievances and complaints. There will, of course, always be the individual party process as well. There will be three different sources enabling people to express grievances or complaints. Only two of them, the helpline and the party processes, are currently in place, and it is the third—the independent cross-House, cross-party grievance process that we intend to establish—that will, I think, provide the full cultural change that we seek.

[Mrs Cheryl Gillan (Chesham and Amersham) (Con)]

I also welcome this statement and the rapid action taken across all the parties to try and deal with what is a very serious matter. This must continue to be a cross-party matter in all parts of this House and we must continue to make the rapid progress we have made so far.

As we are looking forward to the future, will the Leader of the House give some consideration to perhaps pre-empting repeats of some of the abuse that has occurred in the past by making an information document available to all who apply to work on the parliamentary estate and in Members of Parliament’s offices, so people are clear about the standards of conduct to be expected from those privileged enough to work in this environment? May we also put that standard and conduct of behaviour clearly up on our website, so that people also know how they engage with MPs’ members of staff, people working here, and, indeed, even MPs themselves?

[Andrea Leadsom]

My right hon. Friend raises an important point about the need to ensure that everybody who works here understands the rules and code of conduct expected of them. There are many different places in which to find codes of conduct; indeed, the respect policy itself is very clear on the type of mutual respect required in this place, and online training is also available for those who want to understand more about the legal definitions of harassment and bullying, and I encourage those with a particular interest in pursuing that to look at it.

My right hon. Friend raises the important point that, once we have established our proper independent grievance and complaints procedure, we will also want to look at how we can roll it out, so that nobody can be in any doubt about the sort of behaviour that is expected of them.