Business of the House

Cherilyn Mackrory Excerpts

2nd reading & 3rd reading
Thursday 1st July 2021 Commons Chamber

[Mr Rees-Mogg]

If Members from either of the House are having problems getting answers from Departments, I will always use my office to try to facilitate an answer as soon as possible. In the cases to which the hon. Lady refers, getting answers urgently is obviously important, and I can give her the assurance that she asks for.

[Cherilyn Mackrory (Truro and Falmouth) (Con) [V]]

I recently had the pleasure of meeting my constituents Paul and Ruth Fisher, both of whom have played vital roles in our country as key workers. This young couple bought a new-build property from a large, well-known developer in 2019, but soon discovered that the property was substandard, although finished beautifully, with the ceilings not level with the floors and with outside walls also not level. The issues have yet to be resolved.

Sadly, soon after the purchase, Ruth was diagnosed with breast cancer and is currently receiving palliative care. My heartfelt best wishes go out to both of them and to her family. May I ask my right hon. Friend for a debate in Government time to consider situations such as Paul and Ruth’s, paying particular attention to the need for an independent watchdog or ombudsman designed to help others like my constituents to reach a satisfactory settlement with large developers? That simply is not the case at the moment.

[Mr Rees-Mogg]

I am grateful to my hon. Friend for raising this issue. The House’s sympathies will be with Ruth and Paul in these appalling circumstances. It is quite wrong for developers to sell substandard homes. Developers of new-build homes must meet their responsibilities, resolve issues quickly and treat homebuyers fairly when things go wrong. I sympathise with my hon. Friend, because as a constituency MP, one has sometimes found that developers have not been good at responding when there have been complaints, and there has been very little recourse. The building safety Bill will include provision for the new homes ombudsman scheme to provide stronger and effective redress for new-build homebuyers and to hold developers to account. This reform is long overdue, and it will be welcomed across the House.