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Written Question
Emergency Calls: Standards
Tuesday 10th September 2024

Asked by: Charlotte Cane (Liberal Democrat - Ely and East Cambridgeshire)

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, whether his Department has a strategy to reduce waiting times on the 111 Option 2 crisis response service.

Answered by Stephen Kinnock - Minister of State (Department of Health and Social Care)

To ensure that crisis care services are safe, effective, and consistently provide high quality care across England, NHS England has asked all crisis care services accessible via NHS 111 option two to move at pace and begin reporting access, responsiveness, and patient feedback measures from quarter two of 2024/25.

The collected data will enable a better understanding of where pressures exist in the system and help to drive improvements in waiting times and overall service delivery. These measures will allow NHS England and local providers to monitor performance and implement targeted strategies to reduce waiting times, therefore ensuring a timelier response for individuals in crisis.


Written Question
Mental Health Services
Tuesday 10th September 2024

Asked by: Charlotte Cane (Liberal Democrat - Ely and East Cambridgeshire)

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, if his Department will roll out Community Mental Health Hubs across the country.

Answered by Stephen Kinnock - Minister of State (Department of Health and Social Care)

NHS England is currently piloting a new way of supporting people experiencing mental ill health, through neighbourhood based, open access community mental health centres, in six sites across the country. An external evaluation of these pilot sites will inform any future decision to roll these centres out in other parts of the country.

We will also roll out Young Futures hubs in every community, providing open access mental health support for children and young people in every community.