Consumer Credit and Debt Management

Cathy Jamieson Excerpts

Thursday 3rd February 2011 Commons Chamber

[Jackie Doyle-Price]

What the Whips choose to do is entirely a matter for them, but I wish to support the amendment rather than the motion because the motion is too prescriptive. We have seen credit providers be very innovative in finding their way around regulatory obligations, so we should not be too prescriptive. If we introduce obligations on providers to treat their customers fairly and lend responsibly, and obligations on the regulators to be prepared to use their judgment to intervene, we will not need to rely on price-prescriptive caps, which might impede our ability to take action against bad providers.

[Cathy Jamieson (Kilmarnock and Loudoun) (Lab/Co-op)]

Does the hon. Lady agree that the nature of the problem means that urgent action is needed? Her point that providers are good at getting around obligations means that a very strong signal from Government is needed, which suggests that we should support more prescriptive measures.

[Jackie Doyle-Price]

I believe that that actually makes the case for the early introduction of the consumer protection and markets authority proposed as part of our reforms to the tripartite regulation system. At the moment, we have a consumer credit system regulated by the OFT, in which the tools available are not very effective. With the reforms to the tripartite system, we have a great opportunity to state that we expect the new authority to take real action. In the past there has been a lot of, “Oh dear, isn’t this terrible?” and a lot of wringing of hands from regulators, but they have had no real ability to stop poor providers doing business or to give them appropriate penalties. That is what we want to see from the reform of the regulatory system.

One reason why many consumers find themselves in punitive agreements is that deals are often marketed in terms of the cost per week, so they do not necessarily understand exactly how much they will pay for their credit. That practice is not just restricted to doorstep lenders and loan sharks, because all too often we see it on our high streets, as the hon. Member for Walthamstow mentioned.

I wish to draw attention to one particular organisation, a company called BrightHouse. There is a branch on High street in Grays, and I thought I would do a bit of price comparison. At the moment, it is advertising a nice, attractive 46-inch LED television that currently retails at £849 in Currys. BrightHouse is retailing it at £1,478.11, but it quotes a weekly payment of £13.64. On the face of it that sounds affordable, but ultimately the customer will pay a total of £2,127.84 for the product—two and a half times the price that they would pay in a normal high street store. That is why we need to consider extending affordable credit provisions more widely, so that consumers are not ripped off by such companies.