Technology in Public Services

Debate between Caroline Nokes and Natasha Irons

Monday 2nd September 2024 Commons Chamber

[Natasha Irons (Croydon East) (Lab)]

I thank the hon. Member for Dorking and Horley (Chris Coghlan) for his moving and powerful words. It is an extraordinary thing to become a Member of Parliament, and becoming a Labour Member of Parliament who gets to sit on the Government Benches is even more extraordinary. I share the sense of pride and urgency that we have heard from my hon. Friends the Members for Glasgow West (Patricia Ferguson) and for Stoke-on-Trent South (Dr Gardner) and from the hon. Member for North East Hampshire (Alex Brewer) in their maiden speeches, and I congratulate them on their contributions to this debate.

It is the honour of my life to represent Croydon East in this place, so I thank the people of this new constituency for putting their faith in me. I will never forget what a privilege it is to be their voice in Parliament, and I will do all I can to fight for Croydon’s future. As south London’s most iconic borough, Croydon is a place so big that it needs four Members of Parliament to represent it. Like the reunion tour of a much-loved ’90s band, my constituency has been reformed under an old name with new boundaries, so I pay tribute to my predecessors, starting with the right hon. Member for Croydon South (Chris Philp) for his work for the people of Selsdon and his commitment to public service. While I cannot apologise for campaigning against him in the election, I can attest to the number of constituents who spoke highly of him and his contribution to their community when I met them on the doorstep.

I also pay tribute to my hon. Friend the Member for Croydon West (Sarah Jones), who is not only Croydon’s first female MP, the founder and chair of the all-party parliamentary group on knife crime and violence reduction and now a Minister in this Government, but the kind of MP where everybody knows someone who has been helped by her. I thank her for her kindness, advice and encouragement over the past few months, and hope to build on her legacy and continue to stand up for Croydon in the way that she has always done. I am thrilled to join those Members and my right hon. Friend the Member for Streatham and Croydon North (Steve Reed), someone who continues to work tirelessly for his constituents and who, as Secretary of State, is now taking on the urgent fight to clean up our waters. I look forward to us working together in the best interests of Croydon.

Croydon East represents so much of what is great about our city. Whether it is the bustling life of South Norwood, the close-knit communities of Addiscombe and New Addington, or the stunning views from Shirley Hills, Croydon East is a place filled with diversity, ambition and strong values. However, even in this vibrant corner of south London, the shadow of inequality persists. Whether it is the fact that a child in Croydon East is twice as likely to live in poverty as one just a few miles away in Croydon South, or that a man living in New Addington North has a life expectancy a decade shorter than a woman living in Shirley South, these stark disparities remind us that too many remain trapped in a cycle of inequality.

When we talk about technology in public services, we must not get lost in grand plans and digital transformations: we must remember those who use these services, and how they will be put to use. What do they mean for the community leaders at the coalface of the cost of living crisis—those who run services such as the Food Stop, Pathfinders and the Community Family Project in New Addington that often step up when there is no one else to step in? What do they mean to groups such as the Friends of Shirley Library, which is fighting to keep the library open—a place that not just tackles loneliness and isolation, but plays a critical role in closing the digital divide? What do they mean to my constituent Michael Lyons, a veteran who has campaigned to ensure that the memory of servicepeople from the first world war lives on? How will we ensure that digital public services remain as accessible to him as they are to the rest of us? With a considered application of technology, we have an opportunity to break down barriers instead of creating new ones, to bring people closer to democracy instead of driving them further away, and to rebuild our public services so they work better for the people who need them most.

As someone who grew up in south London in a family that was always political but did not think that politics was for people like us, I know that the decisions that we make in this place have the power to change lives for the better. Choices that have been made in this room took my family from sleeping on our living room floor to decent social housing. They enabled my mother to go back to university to retrain and to get a better job. And they gave me the opportunity to go to university, to get a career in public service broadcasting, to serve my community as a local councillor and to make my way to these Benches.

As an MP in London’s youngest borough, I want to spend my time here putting the wellbeing of our young people back on the political agenda. There is no longer-term plan than ensuring that our young people have the opportunities they deserve, so that they can go on to live the successful lives that we want them to. We need a national plan for what it is to be a young person in this country, and I look forward to showing how Croydon stands ready to lead that vital work.

Finally, every Member of the House will have those people in their lives who have supported them to get here, and I would like to take this opportunity to thank mine. I thank my hon. Friend the Member for Mitcham and Morden (Dame Siobhain McDonagh), who allowed me to see that there was room for people like me in places like this. Without her encouragement and advice, I simply would not be here. I can only hope to be half the MP that she is. I thank my mum and dad for their support and unwavering belief in me. It is their hard work and determination that changed our lives, and I am so proud to continue our family’s track record of serving our country. To my spectacular husband, who encouraged me to get involved in politics because he was sick of me shouting at the TV: thank you for your patience and your endless support, and for being the greatest dad imaginable to our lads.

It is really an extraordinary thing to be a Member of Parliament. I hope that in our time here, we make choices in this room that change the lives of the people outside of it for the better.

[Madam Deputy Speaker (Caroline Nokes)]

I call Caroline Voaden to make her maiden speech.