Hedge End Train Station: Accessibility

Debate between Caroline Nokes and Chris Heaton-Harris

Wednesday 21st October 2020 Commons Chamber

[The Minister of State, Department for Transport (Chris Heaton-Harris)]

I congratulate my hon. Friend the Member for Eastleigh (Paul Holmes) on giving colleagues across the House the opportunity to discuss the important subject of accessibility to the railway network, in particular in his constituency at Hedge End station. I thank him for the very positive engagement that we have had on this matter. I promise him that his polite and persistent manner will achieve a lot for his constituents in this place. The way in which he goes about his business is completely professional and does him great credit.

I recognise how important it is for my hon. Friend’s constituents to have access to the railway to get to and from work, to see family and friends, and to go about their lives. I know from the contributions from my hon. Friend the Member for Meon Valley (Mrs Drummond) and my right hon. Friend the Member for Romsey and Southampton North (Caroline Nokes) how important it is for their constituents, too. I should also acknowledge my hon. Friends the Members for Bolsover (Mark Fletcher) and for High Peak (Robert Largan), who care passionately about accessibility on the railway and are here to listen to the debate, and my opposite number, the hon. Member for Slough (Mr Dhesi), who assiduously attends these debates and who I know is passionate about this area too.

Delivering a transport system that is truly accessible to all is of great importance to the Government. I hope that my hon. Friend the Member for Eastleigh has seen the Department for Transport’s inclusive transport strategy, published in 2018, and recognises it as evidence of the Government’s commitment to taking action to safeguard and promote the rights of all disabled passengers. We do not deny that our strategy is ambitious, but we are determined to deliver it. By 2030, we want disabled people to have the same access to transport as everyone else. If physical infrastructure remains a barrier, assistance will play a role in guaranteeing those rights.

An accessible transport network is central to the Government’s wider ambition to build a society that works for all. Regardless of the nature of a person’s disability, they should have the same access to transport and the same opportunity to travel as everyone else, as my right hon. Friend the Member for Romsey and Southampton North said. This is an important measure for reducing social isolation and creating opportunities for people to play a more active role in society. We know, for example, that disabled people are more than twice as likely to be unemployed as non-disabled people. The simple ability to travel from A to B should not be a barrier to someone becoming employed.

As my hon. Friend the Member for Eastleigh knows, many of our stations are Victorian and their infrastructure is not fit for today. The 19th-century stations were not built with the needs of 21st-century passengers in mind, which has left us with a huge task of opening up the rail network to disabled passengers. Although 75% of journeys are through step-free stations, only about a fifth of stations, 20%, have proper step-free access into the station and to and between each platform.

Clearly, there is a lot more to be done. Accessible stations make a huge difference to people’s journey experience, not only for those with reduced mobility but for those carrying heavy luggage, those pushing pushchairs with children and a whole host of other people. That is why we have continued the Access for All programme. The inclusive transport strategy included a commitment to extend the programme across control period 6 in rail, between 2019 and 2024—we love to work in five-year periods—with an additional £300 million of funding from the public purse. My hon. Friend might also be aware that in March the Chancellor included an extra £50 million in the Budget for that programme.

[Caroline Nokes]

As Chair of the Select Committee on Women and Equalities, I can tell the Minister that the issue of disabled people and transport is a subject dear to the Committee’s heart. Can he give us some indication of the sums that the Chancellor has extended to the network to improve accessibility at stations and how many that might help?

[Chris Heaton-Harris]

I will come on to that later in my speech and, like my right hon. Friend, I am very passionate about this area. I have done a huge amount, I would like to think, to help people with learning disabilities, and I was the chair of the all-party parliamentary group on learning disability in this place before I was fortunate enough to become a Minister.

I know we need to do a great deal more, but I guess I can say to my right hon. Friend that this new funding builds on the previous success. It was launched as a 10-year programme in 2006. So far, it has installed accessible step-free routes at more than 200 stations, and some 1,500 stations have benefited from smaller-scale access improvements.

The new funding allows design work to restart on all the projects deferred by the 2016 Hendy review into Network Rail delivery and allows even more stations to be included in the programme. We asked the industry to nominate stations for the new funding, and we received more than 300 nominations, most of which came through the train operating companies, often in partnership with local authorities, Members of Parliament or local councillors who were championing them.

Nominated stations were then selected based on criteria, which included—this is quite an important inclusion—annual footfall and the incidence of disability in the area. We also took into account other local factors, such as proximity to a hospital or the availability of third-party funding for the project and, indeed, ensured a fair geographic spread of the projects across the country.

As my hon. Friend the Member for Eastleigh will know, Hedge End was nominated for Access for All funding, but was not successful this time round. That was largely because of its low footfall compared with other stations nominated by South Western Railway. I understand his disappointment that Hedge End was not selected. All inaccessible stations deserve funding, but as he would understand, we receive many more nominations for the programme than we are able to support at this time. Stations are selected for funding through a prioritisation and assessment process. It was difficult to justify Hedge End’s inclusion at this time ahead of other busier stations that had a higher priority for the reasons I have just given and as suggested by the industry.

South Western Railway

Debate between Caroline Nokes and Chris Heaton-Harris

Tuesday 1st October 2019 Commons Chamber

[Chris Heaton-Harris]

I completely hear what my hon. Friend says. I promise to take up the mantle on this issue. It has not been lying still on the table—I can also promise that.

My right hon. Friend the Member for Guildford (Anne Milton) informed the House that her constituents just wanted their rail service to do simple things—run, and be on time. I think that is a fair expectation. Maybe have enough room for three bottoms on some chairs as well, but basically that is it. I do regularly look at the various sets of statistics for the things that my right hon. Friend mentioned. I know that the Guildford ticket office has caused great concern to Guildford customers, and I do know, because I was warned by previous Rail Ministers, that the Guildford station platform 0 option is a matter of great contention locally, but I have not formally looked into it. I will ensure that I do, if that is okay as an offer to my right hon. Friend.

My Secretary of State’s vision is that the industry must make innovative changes to make the trains run on time, all of the time. South Western Railway agrees that its general performance is not yet up to the standard that it would like, and that its customers expect.

Around 70% of the delays and cancellations that affect passengers result from problems with the infrastructure, which is down to Network Rail, as my hon. Friend the Member for Wimbledon (Stephen Hammond) identified. Overall, Network Rail will spend around £48 billion nationwide on maintaining the network over the next five-year period, running from this year until 2024, and the Wessex route has seen a 20% increase in its funding compared with the previous five-year period. This funding should see more maintenance and a huge uplift in the renewals, to increase reliability and punctuality for passengers, but I know that it has not been delivered yet.

The train services provided by the South Western franchise are relied upon by 600,000 passengers every day. The train operator, South Western Railway, runs around 1,700 services each day on the network. The latest figures published show that 110,000 passengers pass through Waterloo station during the morning peak. It is a very, very busy network.

People are rightly frustrated and angry about the level of delays and cancellations that they are suffering, and I personally am sincerely sorry that that performance has reached this level—to the extent that we are having to hold this debate again on the Floor of the House. This has not happened overnight; sadly, the service has been deteriorating since about 2011-12. The Department for Transport has been working closely with South Western Railway and Network Rail to try to ensure that the causes of the problems are identified and understood and that there is a plan to turn performance around.

My right hon. Friend the Member for Romsey and Southampton North referred to Sir Michael Holden’s review of South Western Railway and Network Rail’s performance on the Wessex route. The review was commissioned by the previous Secretary of State to ensure that everything was being done to understand and address the causes of the downturn in performance on the route. Sir Michael made 28 recommendations for improving performance. Some of them could be implemented in the short term and others will take longer. He was clear that there is no silver bullet and that it will take time to restore performance to acceptable levels, and that is our highest priority.

Sir Michael’s recommendations cover a range of disciplines, including performance management, train operations, infrastructure maintenance and renewals, and control and resourcing. He also suggested a number of infrastructure changes that could be made to improve the service. SWR and Network Rail are documenting their progress and sharing a copy of their “tracker” with the Department each month so that we at the centre can see how they are progressing. I can assure my right hon. Friends that we are monitoring it very closely.

[Caroline Nokes]

I welcome the fact that the tracker is being shared with the Department, but does my hon. Friend have any plans to share it more widely with Members of Parliament from across the south-west who are hearing the same levels of frustration in their postbag?

[Chris Heaton-Harris]

I asked my officials the very same question before the debate, and currently there are no such plans. However, I am sure that we can have a conversation afterwards and perhaps get to the stage where we do not need a humble address or anything too exciting to get the information.

Sir Michael has also been retained by SWR and Network Rail to review their progress. He has confirmed that 16 of his 28 recommendations have already been delivered to his satisfaction, including key infrastructure changes and relaunching SWR’s approach to performance management. I understand that he is due to return to check on progress in November.

A range of recommendations were made on performance management. SWR and Network Rail have established a joint performance improvement centre at Waterloo to focus on the critical areas of delivery across the infrastructure and train operations, and that is key to understanding what is actually happening and, more importantly, what can be done to prevent delays. I have an outstanding invitation to be shown around the JPIC, and I would be delighted if my right hon. Friend, and perhaps other Members, joined me to see at first hand how the executive teams at SWR and Network Rail are tackling the performance issues. I will happily arrange for my office to have the invitation extended if that is suitable—it seems like it could be a date.

Other areas of progress have seen £3.5 million invested to redesign the SWR control centre arrangements and create an industry-leading set-up to improve train performance. As part of that work, SWR is implementing enhanced decision support tools and improving training and competency management systems for controllers—lots of long words, but they refer to unbelievably important things that are going on. SWR is reforming its control centre operations, recruiting more people to improve decision making and providing information to customers during disruption. I heard very loudly indeed the complaints about communications to passengers. I have seen the complaints about communications—just type “SWR” into Twitter and have a cursory glance. The point is well made and well understood. Improving the control centre operations is a crucial part of improving performance and, ultimately, providing a better service to customers.

Other progress is being made to mitigate the biggest causes of delays within SWR’s control. It has introduced an innovative scheme that employs paramedics to work at the key London stations that are most impacted when people fall ill, and it has made significant investments in suicide prevention measures to ensure that SWR is doing as much as it can to reduce the impact of these tragic events.

The national rail passenger survey results for 2018-19 show that SWR failed to meet the expected levels against all nine benchmarks, with only 83% of passengers satisfied overall with their journey. SWR is therefore being required to make additional investment in initiatives to try to meet the contracted levels within the coming year.

There are obviously occasional strikes on the network, which are causing disruption to SWR. I understand and share the frustrations of all users of South Western Railway services who are being unnecessarily inconvenienced by the action being taken by members of the RMT union. My Department has been clear that it wants to see more people, not fewer, working on our railways so that it can deliver more services for passengers. SWR’s plans are completely in line with that. It will be employing more guards on trains in future, not fewer, and it has been clear from the outset that no one will lose their job and every service will continue to have a guard or conductor rostered to work. SWR wants to discuss with the RMT the method of operation of the new trains, which may involve transferring the task of closing the train doors from the guard to the train driver on the new suburban trains that are due to be introduced in 2020. This is a safe, well established practice that has been in place on our railways for the last 30 years. The RMT currently objects to it. We do not think that is right, but I hope that there will be proper dialogue to overcome that situation.

Forgive me, Mr Deputy Speaker, for taking a bit longer than normal, but we have a bit longer than normal and I want to address properly the points that my right hon. Friend the Member for Romsey and Southampton North raised on behalf of her constituents.

Overcrowding continues to be an issue on this franchise. Significant investment that has already been made has seen suburban network trains lengthened from a maximum of eight cars to 10 cars. In the very first year of this franchise, SWR completed the introduction of 150 more carriages when the class 707s were introduced. Where possible, mainline services have also been lengthened using the units that were freed up by the increase in the suburban fleet. We have also introduced more terminal capacity at Waterloo by fully reopening the former Waterloo International platforms.

SWR’s plans for the franchise anticipated further capacity increases from changes to the layout of the existing fleet, the refurbishing and introduction of class 442 units, which my right hon. Friend mentioned, and the replacement of the entire suburban fleet with a new fleet of 750 carriages in Bombardier five and 10-car class 701 Aventra trains—an increase in the fleet taking it to almost 1,700 vehicles by the time that they are all in service. It is absolutely true, regrettably, that these projects are running behind schedule, but everything is being done to see those trains enter service as soon as possible.

Turning to the specific concerns of my right hon. Friend’s constituents, Mr Willey and Mr Wilson, about short formations, I am aware that, following the changes to the May timetable, a safety issue emerged with the operation of the class 442 fleet, so the trains that had been introduced have been withdrawn until the problem—electromagnetic interference with a signal, so quite a significant safety issue—has been resolved. SWR and Network Rail are working as fast as possible to resolve it.

[Caroline Nokes]

The Minister has referred a number of times to things being done as fast as possible and the new fleet being introduced as soon as it can be. Can he give any indication of a timescale?

[Chris Heaton-Harris]

I can, and I will probably get to that in a minute, because I am going through this in some detail. I will also write to my right hon. Friend to clarify completely any points that I do not pick up on in my speech.

As I said, SWR and Network Rail are working as fast as possible to resolve the issue, but in the meantime, SWR has had to make some changes to its timetable and train plan to minimise the impact on passengers. I am pleased to say that Delay Repay 15 has been introduced on the franchise and the process for claiming compensation has recently been streamlined. That includes the introduction of automated Delay Repay in the case of advance tickets bought on the franchise’s website and Touch smartcard season tickets.

I note the concerns that my right hon. Friend mentioned, on behalf of Mr Whiteman, about compensation when there is a revised timetable. Measuring entitlement against the revised timetable is an established feature of delay repay compensation policy; publishing a revised timetable is designed to help passengers plan their journey—she suggested that is a good idea—and thereby avoid delays where they can.

My right hon. Friend also asked, sensibly, about how transport strategy is joined up, citing the journey of Mr Dickerson as an example of an interesting multi-modal journey. It is of course for individuals to make decisions about what works best for their own circumstances. A train timetable has to be planned based on making best use of the capacity available to meet the forecast demand, especially at peak times. Network Rail regularly undertakes route studies as part of its long-term planning, to ensure that plans for investment in the network are developed and targeted at adding capacity where it is most needed. I am hopeful that as one of the results of the Williams review, which will come before this place in a White Paper later—we hope it will be this year—we will start to see the emergence a much more integrated system, of the type that my right hon. Friend envisages, rather than of the type that Mr Dickerson now takes part in.

All SWR trains are fitted with wi-fi, including the new trains that will arrive in 2020. By December 2020, an on-board media service of films, TV shows, magazines and games will be available on all mainline fleets.

[Caroline Nokes]

I think it is important to take the opportunity to press the Minister when I can. He makes the point that wi-fi is fitted—it is, but it simply does not work. It is complicated to log on to and it drops out frequently. Will he use all power to his elbow when discussing this with SWR? We know it is there, but make it better.

[Chris Heaton-Harris]

That discussion has already been had, so SWR is working with BT to install 31 new masts and upgrade 104 existing lineside masts to deliver better phone signal improvements for more than 90% of customer journeys. Full deployment of that will come in the next three years.

[Caroline Nokes]

Three years!

[Chris Heaton-Harris]

Full deployment of that will come in the next three years.

On the experience during the summer of my right hon. Friend’s constituent who uses a wheelchair, clearly this situation was handled badly and is unacceptable. I had not heard of this particular case beforehand, although I follow these cases closely in my office. I used to be the chairman of the all-party group on learning disability, and I think accessibility on our railway should be and is absolutely a priority of a modern-day rail service.