British Citizens Abroad: FCO Help to Return Home

Caroline Nokes Excerpts

Tuesday 24th March 2020 Commons Chamber

[Caroline Nokes (Romsey and Southampton North) (Con) (Urgent Question)]

To ask the Secretary of State for Foreign and Commonwealth Affairs if he will make a statement on what measures he plans to introduce to assist British citizens abroad to return home.

[The Secretary of State for Foreign and Commonwealth Affairs and First Secretary of State (Dominic Raab)]

I thank my right hon. Friend for her question. We have FCO staff in all our 280 posts in 168 countries and 10 overseas territories, and they are working round the clock to respond to this global pandemic. Over the last three days, we have seen 80 countries place restrictions on their borders. That situation is unprecedented in scale, and our overriding priority now is to assist the thousands of British travellers who need and want to return home, bearing in mind the hundreds of thousands of UK nationals who may be travelling at any point in time.

Following last week’s decision to advise against all but essential travel globally, last night I changed our travel advice again because of the rate of new border restrictions. We strongly advise British people who are currently travelling abroad who live in the UK to return as soon as possible, where they are still able to because commercial routes are still running. Where commercial options are limited or prevented by domestic restrictions, we are in close contact with the airlines and local authorities in those countries to overcome those barriers to enable people to return home. With my ministerial team, and indeed across the diplomatic network, we are engaging with numerous Governments to keep commercial routes open, particularly in transit hubs. The Department for Transport is working closely with airlines to ensure that travellers can rebook or find alternative routes home.

I know that hon. Members in all parts of the House will have had constituents contact them in relation to particular countries, so with your forbearance, Mr Speaker, I will update the House on just a few of those countries. I spoke to the Peruvian Foreign Minister at the weekend, and we have agreed special arrangements for flights to return British nationals later this week and for Peruvian nationals to get back to Peru. I spoke to the Singaporean Foreign Minister this morning, and we have agreed to work together to help those stranded to get back to their homes in the UK. Given Singapore’s role as a transit hub, this commitment to work with us to enable UK nationals to transit via Singapore is particularly important, not least for those currently in Australia or New Zealand. In New Zealand, the high commission is working with airlines, airports and, indeed, the Government to keep flight routes open and to reopen some that have closed. In Australia, the high commission is doing the same. It has also opened a register of British nationals hoping to return to the UK and is supporting British nationals via phone calls and walk-in appointments at the high commission, as well as updating social media pages.

For those trying to get home in other countries, we are providing as much practical advice as is physically possible. We would first advise all travellers to take a look at the travel advice online, which is the best and most comprehensive source of information and is updated in real time. If people are in need of urgent assistance, they should call our embassies and high commissions. They will be automatically connected to our consular contact centres, the global centres based in Malaga and Ottawa—[Interruption.] If the hon. Member for Glasgow East (David Linden) will allow me. We know that there has been considerable pressure because of the restrictions being placed in countries around the world and the rate at which that has been done, with either limited or no notice. We doubled our capacity. We are now doubling it again to deal with the surge in demand. We are helping to reduce travel costs by encouraging airlines to have maximum flexibility on changing return tickets. Where people are in real need, our consular teams will work with them to consider their options. As a last resort, we offer an emergency loan.

More broadly, the United Kingdom is working alongside our international partners to deliver our international strategy, which rests on four key tenets: to provide resilience to the most vulnerable countries; to pursue a vaccine; to keep vital trade routes and supply chains for foodstuff, medicines and other things open; and to provide reciprocal support for the return of our nationals who otherwise are at risk of being stranded. These are the right priorities. We are working day and night to keep British people safe at home and abroad.

[Caroline Nokes]

There is an MPs’ helpline that rings with no answer. Emails are acknowledged but not replied to. Embassies are closed, with staff flown home days ago and doors shut to our travellers. Guidance was issued by the Foreign Office yesterday advising British tourists to return to the UK where commercial flights are available, but they are not available. They are either banned entirely, are trying to transit via countries where no layovers are permitted, or are priced at tens of thousands of pounds and via airports that are expected to close imminently.

What help exactly is my right hon. Friend’s global network offering? He knows that the situation is dire, but he knew that last week when he stated in this House that

“we will look and liaise with the airline operators…to make sure that, where there are gaps, we can always provide as much support as possible for vulnerable or stranded constituents.”—[Official Report, 17 March 2020; Vol. 673, c. 809.]

There are gaps. My constituents stranded in Argentina, Honduras, Venezuela, Australia, New Zealand, India, Peru and Egypt have much in common: an inability to get through to consular services on the phone, a standard acknowledgement email telling them to contact their tour operator, airline or insurer, and an increasing inability to find accommodation. Hotels are shutting, flights are cancelled, borders are closed and there are no routes home. Many are hours away from large airports in countries operating curfews. Those in Australia and New Zealand are looking for routes via Singapore, so I welcome the comments my right hon. Friend made about working with Singaporean allies, but to them, it looks like his words of last week were empty. I ask him today, as I asked him last week, to explain how he is working with airlines with unused planes parked at airports around the globe to bring our people home. He must get the process fully under way. The vision of British citizens sleeping rough on the streets of Caracas is not a good one.

[Dominic Raab]

I thank my right hon. Friend for her question. In relation to embassies, she said that they have been closed, but actually, a very small number of posts have had to be closed. What we have found—this is not a choice that the Foreign and Commonwealth Office has made; it is a direct result of the restrictions that have been put in place by Governments in those countries—is that they have had to work remotely, and indeed, a large chunk of the consular staff work from home. That is not a decision that we made—it was forced upon us—but I reassure her that in all the jurisdictions that she mentioned, we are trying to respond to what I hope she will understand, given her experience, is an incredibly fluid situation. Some of these restrictions are being imposed with no notice or limited notice, and that is very difficult, of course, for our constituents, but we are making sure that we provide them with as much advice and support in real time as we can.

My right hon. Friend mentioned Peru. As a result of the work of the FCO, and having spoken to the Peruvian Foreign Minister, we now have agreement for flights to come out of Peru. There is, of course, a challenge because not everyone is based in Lima, which has the international airport, so we also have to try to work out how we get UK nationals travelling in more remote parts of the country to the capital. We are actively working on that. We have several flights lined up, but we also need to work around or try to overcome the restrictions that have been imposed.

I hope I have explained what we are doing in Australia and New Zealand. My right hon. Friend is right, and I thank her for her remarks, about the critical importance of keeping the international hubs open, and not just in relation to Singapore. We are concerned about other international hub airports. We must try to keep those open. Tomorrow, I will lead the discussion among the G7 Foreign Ministers on this and our wider international strategy for tackling coronavirus. This is extremely difficult. We have hundreds of thousands of British nationals abroad, but I can reassure her that, from the call centre to the support they are receiving at post, we are doing everything we can to give them as much support as swiftly as possible.