Phone and Broadband Coverage (Herefordshire)

Brooks Newmark Excerpts

Tuesday 6th January 2015 Westminster Hall

[Jesse Norman]

That is unfortunately true. BT lives in a Pollyanna-ish world in which all is for the best in this best of all possible internet worlds, but that is simply not the case in the real world. The truth of the matter is that more than half the wards in Herefordshire are in the bottom 25% of England and Wales for average download speed, and only one ward in the entire county is in the top half. House of Commons Library analysis shows that rural village wards in Herefordshire have substantially slower broadband speeds than average, which makes it difficult or impossible to use voice over internet as a substitute for the mobile phone signal that nobody receives in any case. Even some commercial premises in Hereford that were recently upgraded to digital exchanges do not have decent broadband coverage, which is simply unacceptable and a great depressant on local economic activity.

[Mr Brooks Newmark (Braintree) (Con)]

As we can see from the number of hon. Members present, that is not simply a problem in Herefordshire. Three of my constituents, Mark Dixon, John Ballantyne and John Gannon, have complained about inadequate broadband coverage in rural areas. Surely the Minister should address the wider issue of ensuring that there is superfast broadband to all homes throughout the United Kingdom.

[Jesse Norman]

I am grateful to my hon. Friend for that remark. If I listed all my constituents who are affected, it would take a full day and a half of debate. Difficulties with reliable mobile coverage have been compounded by poor service from BT Openreach. Its remit as a non-customer-facing organisation causes enormous problems for my constituents. It is nearly impossible for them, or even for my staff, to get hold of people at Openreach. It takes too long to get one of its engineers to site, and they are often unprepared for the challenges of work in rural locations. It is difficult even to get in touch with Openreach, because there is no mobile signal in the areas from which one might seek to contact it. In addition, no effort seems to be made to prioritise customers who might be vulnerable because of age, disability or the sheer remoteness of their homes.

--- Later in debate ---

[Mr Vaizey]

I absolutely take on board my hon. Friend’s point, which he made to me over the Christmas recess. I can confirm to him that my Secretary of State is in touch with the relevant Minister at DCLG. There is a technical point: European Union funds must be spent by the end of 2015. There is, therefore, a deadline by which such funds much be spent—currently March—to ensure that the time for spending them does not inadvertently overrun. We are making a confident case to DCLG that we can continue to spend the money throughout 2015 without any danger of spending it after the cut-off date at the end of 2015. My hon. Friend’s point is well made and the Department agrees. We are working hard with DCLG to come up with a solution because, when European money is on the table—I know that Government Members are all in favour of Europe—it is important that we spend it effectively on behalf of our constituents.

[Mr Newmark]

Does my hon. Friend the Minister agree that we must encourage not just the big players to get involved? There are smaller players such as County Broadband in my constituency, which is a local player that knows the local parishes very well. It is important to make room for some of the small players as well as the big ones, particularly when it comes to bidding for contracts.

[Mr Vaizey]

My hon. Friend is quite right. I am pleased to say that some of the smaller players have participated in our latest fund, which is designed to ascertain the cost of getting broadband to the last 5%—the most expensive and difficult-to-reach premises. Of the eight contracts awarded, I think that almost all have gone to smaller players, which continue to play an important role in rural areas—for example, Gigaclear provides a first-class service to many of the villages in my constituency.