Taxis and Private Hire Vehicles (Disabled Persons) Bill

Debate between Brendan Clarke-Smith and Simon Baynes

3rd reading
Friday 18th March 2022 Commons Chamber

[Simon Baynes (Clwyd South) (Con)]

It gives me great pleasure to follow my hon. Friend the Member for Rutland and Melton (Alicia Kearns), who spoke with great eloquence, and to speak in this debate in support of my right hon. and learned Friend the Member for Kenilworth and Southam (Jeremy Wright) and his Bill, which I supported in Committee on 9 February.

My right hon. and learned Friend made the point that there has been significant consultation on the Bill—not least by him, in person—and I think that adds great authority to what he has said and what we are considering today. He observed that the Bill will come into effect two months after it is passed, which is an exciting prospect: we are not talking about some Act of Parliament in the distant future, but about an imminent change. Therefore, it is all the more to be welcomed.

I thank the hon. Member for Sheffield, Brightside and Hillsborough (Gill Furniss) for her remarks and her support for the Bill. It is always much appreciated when there is consensus across the House for such a measure —albeit with a few reservations on her part, which is to be expected and is quite understood—and I am pleased that we can all unify in support of the excellent measures in the Bill.

I am keen, in expressing my support for the Bill, to highlight and recognise the fantastic service that many taxi and private hire vehicle drivers have provided. I covered this point in my intervention on my right hon. and learned Friend the Member for Kenilworth and Southam, but it is nowhere more applicable than in my constituency of Clwyd South, particularly in the rural areas. My hon. Friend the Member for Rutland and Melton spoke forcefully about rural areas, and I strongly support her point. My constituency contains urban areas but also a lot of rural areas, so I have seen for myself how important it is to have a taxi and private hire vehicle service to provide help to people, often in remote areas.

Taxis and private hire vehicles have been a lifeline for many disabled and vulnerable people, not least during the covid crisis. Despite that, the Bill is very necessary, and I am proud to support it. In practice, many operators of taxis and private hire vehicles in Clwyd South and elsewhere in the UK already go out of their way to facilitate travel for disabled people, so I suspect that implementing the Bill in full will not be as difficult as some might expect.

We have talked about some of the statistics already, but let me reiterate one or two of them. In 2019-20, 14 million people in the UK—around 22% of the overall population—were reported as having a disability. It is very important to bear that statistic in mind. Around 1.2 million people who are disabled use vehicles in the UK. Another point that has been made already but needs emphasising is that disabled people make twice as many journeys as non-disabled people by taxi and private hire vehicle each year.

Despite that, some disabled people continue to face discriminatory behaviour from a minority of drivers, including outright refusal of service, overcharging, and failure to provide assistance to enable them to board and travel in vehicles in reasonable comfort and safety. Clearly, that cannot be allowed to continue. While the Equality Act 2010 provides disabled people with some protection, it applies inconsistently and only with respect to certain disabilities.

[Brendan Clarke-Smith (Bassetlaw) (Con)]

The point has been made very succinctly that we do not have to wait for the Bill to come in before some of these changes can be made. Does my hon. Friend agree that one thing that taxi companies can do is to improve the communication with their drivers when people book taxis—especially in advance—when there are additional needs to be catered for, to ensure that they can provide the service?

[Simon Baynes]

I thank my hon. Friend for making that very valid point. I strongly support what he says. We have heard already that the communication between taxis and private hire vehicle operators and their customers is vital. It is extremely important that disabled people know what services they can obtain from taxi companies so that there is not a tragic misunderstanding.

My hon. Friend the Member for Rutland and Melton, in a slightly different context, has alluded to how dispiriting and upsetting it is for someone to expect a taxi journey and then have it taken from them at the last minute because the taxi driver deems them not to be the kind of client they want to pick up at that time. That level of distress is something that we should go out of our way to avoid, as she rightly said.

The hon. Member for Cambridge (Daniel Zeichner), who is no longer in his place, made an important point about the holistic approach to travel. The Government have said that by 2030 they want to support the creation of an inclusive transport network that enables disabled people to travel to work or for leisure easily, confidently and without additional cost. That is part of the Government’s broader efforts to close the 30% gap between the employment of working-age disabled and non-disabled people. It is really important that we see the Bill in that broader context. It is not just about ensuring that taxi drivers perform in the way we are talking about: it is also the broader subject of how we ensure that disabled people can play as full a part in the life of this country, especially in the workplace, as other members of the population. It is that equality that lies at the heart of this.

As a former member of the licensing committee of Powys County Council, I am particularly interested in the measures in the Bill. One of the many reasons I support it is that it aims to reduce discrimination against disabled people and to address the barriers they face in accessing services. We have talked about the Equality Act, and it is good that the Bill will amend the sections of the Act that relate to the carriage of disabled people by taxi and private hire vehicles. As a Welsh Member, I welcome the fact that that will apply to both England and Wales. It also aims to address the inconsistencies in current legislation and expand the protections currently afforded to wheelchair and assistant dog users to all disabled people, regardless of the vehicle in which they travel. It will create a new duty to ensure that drivers of taxis and private hire vehicles do not refuse carriage to a disabled person, and a new duty will also be created for drivers to assist disabled passengers to identify and find the vehicle they have booked, without making any additional charge for doing so. In a sense, that is related to the point that my hon. Friend the Member for Bassetlaw (Brendan Clarke-Smith) has just made, which is that that will be on the condition that the driver is made aware before the start of the journey that the passenger requires assistance to identify or find the vehicle.

That leads on to another point that I am keen to make, which comes from my experience in my constituency: that taxi drivers become friends to people, especially the disabled, the lonely and the elderly, because they play an incredibly important part in their lives. Many such drivers do a fantastic job already, as we have heard, and they have a close relationship with the people they help, particularly in rural areas.

The point about communication and ensuring that expectations are met, so that people have the service that they require, is vital, and lies at the heart of the Bill. It is one of the key reasons I support it. I would also expect that the provision will be especially helpful for visually impaired passengers and those with learning disabilities or cognitive impairments.

In conclusion, I fully back the Bill and will support it in the remaining stages, as it will safeguard disabled and vulnerable persons from unfair discrimination and will properly address the barriers they currently face in accessing taxi and private hire vehicles. I have great praise for the sector, as others have already said, especially in rural areas, and the Bill will enable us to create an even better service for people. I warmly congratulate my right hon. and learned Friend the Member for Kenilworth and Southam on his worthy Bill.