Oral Answers to Questions Debate

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Department: Cabinet Office

Oral Answers to Questions

Barry Sheerman Excerpts
Wednesday 14th December 2016

(8 years ago)

Commons Chamber
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Ben Gummer Portrait Ben Gummer
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I am able to give my hon. Friend that reassurance. We have travelled a great distance in the past six years, and access to online services is immeasurably better now than back in 2010. But we want to make sure that everyone is able to gain access to Government services and will provide alternative routes to them if they cannot do so online.

Barry Sheerman Portrait Mr Barry Sheerman (Huddersfield) (Lab/Co-op)
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The Minister will know that online access has to be of the highest quality. The experience of some Departments has not been very reassuring. There are very talented people on the autism spectrum who are very good at this. Will the Minister look at recruiting many of them to help make online services better?

Ben Gummer Portrait Ben Gummer
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The hon. Gentleman is right to point to former failures of accessibility in online services; direct.gov.uk was appalling for accessibility. We now make sure that all services are accessible by design, but I will repeat his comments to the Government Digital Service for its interest.