Care Services: Elderly People

Baroness Wheeler Excerpts

Wednesday 6th March 2013 Grand Committee

[Baroness Wheeler]

My Lords, I, too, thank my noble friend Lord Turnberg for securing this debate, for his expert and thorough introduction, for setting the context, reminding us of the extent and scale of the issues across health and social care and getting the facts and figures over and done with so that the rest of us do not need to repeat them.

Your Lordships’ House spends a lot of time focusing on care and support for older people. We know that the old way of care pathways that address single health conditions does not meet the realities of an ageing population living with multiple conditions, and we know that prevention and the timely escalation of care of people in the community—in their homes, assisted supported housing or residential care—helps to prevent people going into hospital and to centre care on preserving the best quality of life. Our future strategy must view this issue in the wider context of what Age UK recently described as an, “extraordinary revolution in longevity”, which we all of course welcome and celebrate, both personally and for people generally.

Last week’s Guardian and today’s Independent trail the imminent report of the Lords Public Services and Demographic Change Committee, which will help to provide us with the evidence base for the strategic overview that we currently lack, including on pensions, pensioner poverty, health and social care, housing, income and age issues, social isolation and keeping in jobs older people who want to work. This will be an important report, and I hope that once it is published, the Government will schedule it for full debate.

Noble Lords have also referred to the Care and Support Bill and the pre-scrutiny Select Committee report that is due shortly. I have been following closely the evidence sessions and pay tribute to the expert and thorough work of the committee, four of whose members are here today, and to the individuals and organisations giving evidence. The debate on the detail is for another time, but I was particularly struck by the contributions from housing associations and voluntary sector providers stressing the importance of sharpening up the interface in the Bill between primary care, general practice, social care and housing. There are clearly pockets of excellent practice of NHS, local authority and voluntary sector co-operation and integrated working in the provision of specialist housing and housing support, for example, housing associations providing personal support in sheltered housing, thereby avoiding the need for residential care. I hope that the committee’s recommendations will help to take this agenda forward in an urgent and coherent way and that the Bill generally will provide the framework for enabling many issues that noble Lords have highlighted which would genuinely facilitate the delivery of more effective community and primary care.

This is such a frustratingly short debate that it is impossible to cover much at all, but it has provided us with the opportunity to focus on the need for a longer-term strategy on primary and community care. Noble Lords are, as usual, to be congratulated on providing a thorough debate and including the “big picture” issues of Dilnot implementation, future social care funding and the current crisis resulting from huge cuts in local authority budgets that make meeting existing and future demands impossible. We are, of course, also in the midst of the soul-searching and determination to do things better that come in the aftermath of the Francis report on the situation where frail, vulnerable older people received the worse care possible, as was referred to by my noble friend Lady Pitkeathley. I echo her concern that while the serious issues of failure of hospital care raised by Francis need to be addressed, we do not want the NHS to turn its full focus on to NHS hospital care and turn away from the need for primary care to step up to the plate if there is to be a dramatic shift to care in the community.

However, it is important to acknowledge the emphasis that Francis places on the importance of primary care and GPs. He points to the vital continuing relationship that GPs have with patients and the need for GPs to undertake a monitoring role on behalf of patients who receive acute hospital and other specialist services. As he puts it:

“They have a role as an independent, professionally qualified check on the quality of service, in particular in relation to assessment of outcomes. They need to have internal systems enabling them to be aware of patterns of concern ... They have a responsibility to all their patients to keep themselves informed of the standard of service available at various providers”.

Most importantly, Francis stresses that GPs need,

“to take this continuing partnership with their patients seriously if they are to be successful commissioners of services”,

and,

“exploit … this new role in ensuring their patients get safe and effective care”.

That is one of the key questions for today’s debate. Are the Government confident that CCGs can meet the challenges of providing primary and community care? How is their focus to be shifted from hospitals to supporting community care? I look forward to the Minister’s response to the many questions asked by noble Lords.

On commissioning, I am getting to be a bit of a broken record on highlighting the need for effective commissioning of the community services that mainly benefit older people, such as chiropody, falls prevention, continence care and audiology. These are vital services that help to maintain well-being and independence, both in the community and in residential care. Yet, as Age UK has repeatedly pointed out, they are currently significantly undercommissioned and there are huge problems and variations in standards and availability of services.

I suspect that my recent experience locally when I took my disabled partner for his chiropody appointment and learned that Virgin Care would be taking over the previously supplied NHS services and would be dealing with problems only, not routine care such as clipping toenails, is rapidly becoming standard practice. The Department of Health’s guidance underlines the importance of foot care and the difference it makes to the lives of older people leading to reduced pain, increased mobility and a reduced risk of falls. Continence care support is also vital. If you talk to carers, it is such a major issue and can often tip them over the edge so that they stop caring. Of course there is also the impact it has on the person who is cared for. What action are the Government taking to ensure effective commissioning of chiropody, continence care and other key services such as audiology? Will GP commissioning seek to increase the number of district nurses who are under enormous pressure at the moment but who are so vital to community care support for people with long-term health conditions? Will it be able to reverse the current alarming decline in the number of specialist nurses, such as diabetic and epilepsy nurses, who play such a vital role in helping patients self-manage their condition in the home?