Civil Service Pensions: Capita

Baroness Wheatcroft Excerpts

Thursday 5th February 2026 Lords Chamber

[Baroness Anderson of Stoke-on-Trent (Lab)]

I can reassure the noble Baroness that, as part of the recovery taskforce timetable, we expect that the online portal will be up and running in its completion at the end of next month. By the end of this month we are prioritising dealing with the people who cannot access money and those who desperately need it in terms of hardship. So, yes, I can give an assurance that by the end of next month the portal will be fully operational.

[Baroness Wheatcroft (CB)]

My Lords, in the wake of the Post Office scandal, we have seen the Government continuing to give contracts to the company that behaved so badly in relation to Post Office employees. Can the Minister assure the House that Capita will not get the same sort of treatment and that its behaviour in this particular contract will be used in evidence when weighing up similar contracts?

[Baroness Anderson of Stoke-on-Trent (Lab)]

With regard to Fujitsu, I think the noble Baroness will be aware that there are ongoing issues that relate to the Horizon scandal. With regard to Capita, there are two companies at play here: the company and whether it fulfilled its responsibilities for the previous provider and what Capita actually inherited, which was double the backlog that it was expecting. So there are more complex issues at play here and I am sure that, in the coming months, we will be discussing this in great detail in your Lordships’ House.