Voluntary Sector and Social Enterprise

Baroness Wall of New Barnet Excerpts

Thursday 21st June 2012 Lords Chamber

[Baroness Wall of New Barnet]

My Lords, I, too, welcome this debate and very much thank the noble Baroness, Lady Scott, for initiating it and for providing the opportunity for us all to participate. The diversity of contributions has been wonderful. I shall concentrate, as noble Lords might expect, on the relationships between voluntary sector organisations, charities and hospitals.

As chair of the Barnet and Chase Farm Hospitals NHS Trust, I am keenly aware that statutory bodies can and do extend the reach and impact of their services by working with the voluntary and social enterprise sector. This goes beyond the work with volunteers in hospitals, valued and valuable as they are. I could not agree more with the comment of the noble Baroness, Lady Byford, that it must be absolutely dreadful for anyone to end working for an organisation voluntarily because they are not appreciated. Every year in my trust, I host a party—a celebration to thank the volunteers who help in all sorts of ways around our wards. My next opportunity to do that is in two weeks’ time. I love doing it and I look forward to it.

At my hospital, we work with some of the big voluntary sector providers. An example is our work with Macmillan Cancer Care and Citizens Advice. Working in a partnership between the hospital and these two bodies, we have improved the holistic support that we give to cancer patients. We do so by jointly establishing with Macmillan and the CAB a welfare benefits service operating from Barnet hospital. This supplements the work that we are already doing with Macmillan cancer information, which provides education and support to cancer patients and their families—and, indeed, to our staff.

We are acutely aware at the hospital that while significant strides have been made in the treatment of diseases such as cancer, often what bothers patients at the forefront of their minds are practical issues such as managing the day-to-day reality of household finances while undergoing major treatment. The national cancer patient survey revealed that patients across the country were frequently dissatisfied with access to welfare benefits advice, which is very worrying while they are trying to get better and improve their health with cancer treatment, following their diagnosis.

Our welfare benefits service now provides our patients and cancer teams with expert advice, at both Barnet and Chase Farm hospitals, with visiting CAB benefits advisers supporting them. This has enhanced the support work of our cancer teams because they have been able easily to signpost patients to the service, which has been positively evaluated by patients and our staff. The benefits advisers have also provided training for our staff to raise the awareness they need personally to support the individual and point them to those who can quickly help them with easy access. Bodies such as Macmillan bring flexibility and innovation to the delivery of services, and provide a trusted outreach to cancer patients and their families that public services could not do on their own. We are delighted to be working in partnership with the Barnet CAB and Macmillan Cancer Support because this has been a significant addition to our programme of improvement.

I also pay tribute to many other organisations, including the Alzheimer’s Society. We have worked with this charity to develop our approach to managing and caring for patients with dementia and supporting their families. It has provided us with valuable advice and in fact has supported training for our staff. It is also represented on our dementia steering group and, as such, is able to give an informed out-of-hospital view of how the provision and care of patients with dementia should be delivered.

The final group I should like to mention is Solace Women’s Aid, a voluntary London-based charity supporting victims of domestic violence. It has provided our staff with really valuable training in recognising the implications and evidence of domestic violence.

What all these groups have in common is the ability to bring an additional perspective to the work of statutory services and to provide a focus from the point of view of the users of the services and their carers. They also enable us to reach out to provide services in different and new ways, including potentially side-stepping unhelpful bureaucracy.

As we reform and improve public services, it is important to recognise the contribution that the voluntary sector makes. It is important that medical people provide medical care; financial and other support can come from other areas. I hope that the experience I have described at my hospital illustrates the kind of partnership that benefits users of services and their carers.