Railway Stations: Ticket Office Closures

Baroness Taylor of Stevenage Excerpts

Wednesday 20th September 2023 Lords Chamber

[Baroness Vere of Norbiton (Con)]

My noble friend is absolutely right. This is not a one-size-fits-all process; this is a consultation, and we will look to see what the independent passenger bodies say when they have finished reviewing all the consultation responses. We believe that that will be towards the end of October.

[Baroness Taylor of Stevenage (Lab)]

My Lords, my noble friend mentioned already the situation for disabled and elderly passengers. They already face barriers to using public transport, which will be made much worse by these proposals. Given that only 3% of blind people are able to use the ticket vending machine, how will the Government ensure that they can still use the railway network?

[Baroness Vere of Norbiton (Con)]

The Government have been consulting with various accessibility groups, alongside industry, over the period, and have taken their views into account. That has included invitations to the Royal National Institute of Blind People, the Royal National Institute for Deaf People, the National Autistic Society and the Multiple Sclerosis Society— I have an entire list, which I will not read out right now. Accessibility is at the heart of what we are doing here. We are trying to improve passenger service. The ORR’s latest annual consumer report shows that passenger assistance bookings have increased significantly. I am delighted to say that disabled people are coming back to the railways.