Visas

Baroness Symons of Vernham Dean Excerpts

Monday 17th June 2013 Lords Chamber

[Lord Taylor of Holbeach]

I thank my noble friend as brickbats are often flung on Questions such as this. I emphasise that the Government are actively looking at ways in which we can improve the focus of UK Visas and Immigration. I have met Sarah Rapson, the new director-general of the service. The whole point behind the creation of this new service is to make sure that our offer to visitors is competitive and customer-oriented.

[Baroness Symons of Vernham Dean]

My Lords, may I ask the Minister particularly about business users? I declare an interest as the chairman of the Arab British Chamber of Commerce. Is he aware that we are getting an increasing volume of complaints from the countries of the Arab League about the delays in getting visas? Would he be kind enough to meet those of us who have concerns on this issue to discuss why this is the case and what can be done to ameliorate the position?

[Lord Taylor of Holbeach]

I certainly would be prepared to meet the noble Baroness and any people she wishes to bring along. As I have emphasised, we want to expedite visa processing. Ninety-four per cent of visas are processed within 15 days. That is a pretty good figure. It can be improved but 94% are processed within 15 days and, in the case of China, the figure is 99%.