Southern Rail: Disabled Passengers

Baroness Smith of Basildon Excerpts

Wednesday 20th July 2016 Lords Chamber

Asked by

[Baroness Smith of Basildon]

To ask Her Majesty’s Government what discussions they have had with Southern Rail regarding disabled passengers, in the light of the company’s plans to change the role of conductors.

[The Parliamentary Under-Secretary of State, Department for Transport (Lord Ahmad of Wimbledon) (Con)]

My Lords, each train operator is required to participate in the passenger assist system, run by the Association of Train Operating Companies, which allows disabled passengers to book staff assistance when required, and in a disabled persons’ protection policy, enforced by the Office of Rail and Road, setting out the level of services and facilities that disabled passengers can expect, how to get staff assistance and how to get help. This will not change.

[Baroness Smith of Basildon (Lab)]

My Lords, the Minister will be aware of the shocking daily chaos that is Southern Rail. Passengers are at breaking point, and there is no support from the company or the Government, but all those cuts, cancellations and overcrowding problems are compounded for those with disabilities, for whom railway travel is becoming more difficult and, for some, inaccessible. Could the Minister confirm reports of a wheelchair user being told recently that their wheelchair was too heavy for the bus replacement service and that on the new driver-operated trains disabled passengers would have to phone the station at least 24 hours in advance? Is it really the Government’s view that a driver viewing 12 carriage doors on a screen the size of an iPad can guarantee the safety of all passengers?

[Lord Ahmad of Wimbledon]

First, if the noble Baroness provides me with the details of the wheelchair issue in the case that she raised specifically, I shall follow that up and come back with a direct answer. On some of the other issues that she raised, she is of course quite right—and I agree, as I have previously from the Dispatch Box—that the situation with Southern is unacceptable. I assure noble Lords that the new Secretary of State has made this issue and its resolution a priority. Indeed, the new Rail Minister is in front of the Transport Select Committee today, so there is a real baptism by fire for my colleague. It is a priority for the Secretary of State and the Rail Minister; the issue needs resolution.

On the issue of driver-only operated trains, as the noble Baroness is aware, it is not about making conductors redundant. It is about making them into train supervisors; they will continue to have a role in working with the driver of these trains, ensuring primarily the safety of all passengers.