Railway Stations: Ticket Office Closures

Baroness Randerson Excerpts

Wednesday 20th September 2023 Lords Chamber

[Baroness Vere of Norbiton (Con)]

My noble friend is exactly right. It was a former Conservative Mayor of London who took this step for ticket offices in Tube stations. The current Mayor of London came in with great fury and said he was going to review the whole thing and make changes if appropriate—not a single change was made.

[Baroness Randerson (LD)]

My Lords, it has become clear over the last year that several train companies have ceased to recruit new staff for ticket offices, and have therefore been shutting them gradually by default. Can the Minister assure us that the Government have not sanctioned this, and that any review of the 700,000 people who have responded to the consultation will take into account firmly the balance of opinion among those respondents?

[Baroness Vere of Norbiton (Con)]

I am very concerned to hear what the noble Baroness has to say, and I hope that she will provide me with the evidence so that we can look into this further. There are 980 DfT-regulated ticket offices and that has been the case for a very long time. So if ticket offices are closing, as she says—again, I am not aware that they are—they also should have gone through the ticketing and settlement agreement. I would be very happy to look at the noble Baroness’s evidence.