Travel Disruption at UK Airports and Ferry Ports

Baroness Randerson Excerpts

Thursday 9th June 2022 Lords Chamber

[Baroness Randerson (LD)]

My Lords, I thank the noble Lord, Lord Davies, for introducing this important debate. These are complex issues that have harmed the tourism-related sector in general and have done further harm to our international reputation as an efficient and competent country. This sits alongside our sorry status as the slowest-growing major world economy—with the single exception of Russia—and adds to our problems as the G7 country with the highest inflation rate. I would not go quite so far as talking about a failing country, but it is a serious situation.

The border situation has caused stress and had a financial impact on many families trying to travel abroad, many of them for their first foreign holiday for years. In relation to ferry ports, it has caused even further harm to traders trying to export goods to the EU in particular because of the costs associated with long delays to get through customs.

We as a country are not alone in having problems with processing airport passengers, but we are suffering a more widespread problem for several reasons. We have firmer borders than most EU countries, which benefit from freer-flowing traffic due to Schengen. Some other Governments have taken a more organised and timely set of measures to support passengers and traders as traffic flows expand following Covid. And of course, uniquely, we have Brexit. The Minister will not mention it, so I will: prior to Brexit, 40% of ground handlers were from EU, and they are proving impossible to replace.

I am certainly not going to stand here and say that all of the blame attaches to the Government. Some airlines in particular have a poor record on cancellations; for instance, the last-minute cancellations by Wizz Air are totally unacceptable. These companies were cushioned during Covid by significant amounts of customer cash that was frozen in the form of vouchers. People are now using these, and any well-run company would have predicted that they would use them as soon as possible. BA has also cancelled a lot of flights, but it has done so with a much longer lead-in time. It is facing recruitment problems, which is not a surprise because it took the opportunity of the pandemic to reduce terms and conditions for flight crew—so BA no longer has the recruitment advantage that it once had.

Aviation is a complex industry; the services provided involve airport facilities from runways to shopping as well as airlines, ground handling, baggage handling, passport control, security and air traffic control. These are run by a range of separate commercial companies and by the Government, but the passenger sees them as all part of a single integrated experience. Throughout the pandemic, the Government showed themselves willing to intervene to support other industries, such as the railways. But government support has been much weaker for aviation, and airports in particular. Since last summer, the sector as a whole has been warning the Government that it could not just restart but instead needed a long lead-in time. The Government’s stop-start approach to foreign travel, although understandable, made that more difficult.

The Government cite £8 billion-worth of support for the industry, but, if you look at this in detail, the overwhelming majority of it is commercial loans and export guarantees. Unlike airlines, airports could not totally shut down; for safety reasons, runways have to stay open and life-saving flights have to continue. Overall, airports lost £10 billion during the pandemic, and they now need government investment in their future.

This debate is an excellent opportunity to ask the Minister some questions. During the pandemic, there were long queues for passport control and inadequate numbers of Border Force staff. Border Force currently says that it has training for new staff in hand, ready for the summer season. Can the Minister tell us about these expansion plans, particularly because there will be additional demands on personnel at our ports, as new and more complex checks will be introduced later in the year?

Lying behind all of these stories of ruined holidays are those stuck at home because they cannot get their passports renewed. Can the Minister update us on how the Government plan to rapidly improve this service? Are they able to speed up security checks for staff at airports?

Some new freedoms come with Brexit. One specific one is the possibility of VAT-free shopping at airports. This would help them to recover, but the Government have failed to introduce it, and UK airports are now at a disadvantage in comparison with some EU countries. Do the Government intend to tackle this anomaly? What are they doing to improve consumer rights?

Some airports have been much more heavily affected by airline cancellations, over which they have no control, of course. Does the Minister agree that there is a need for a much more strategic government approach, working closely with the industries concerned, to provide steady long-term support to rebuild these sectors?

I was appalled to hear the Secretary of State hectoring the travel sector, full of blame for a complex industry that has faced a disastrous on-off situation. That attitude damages our country. International travel and trade are our window to the world. If we cannot manage to operate them effectively, it does fundamental damage to our reputation. This complex sector needs the Government to rise above the blame game.