Tourism

Baroness Randerson Excerpts

Thursday 24th June 2021 Lords Chamber

[Baroness Randerson (LD) [V]]

My Lords, enforced staycations have encouraged many people to rediscover the splendours of the UK. Here in Cardiff, famous for its magnificent city centre, beautiful parkland and shopping arcades, we also have a national museum and an art gallery with the largest collection of French impressionist paintings outside Paris; a lovely waterfront, with a lively restaurant quarter; two castles; several theatres and concert halls; and, of course, a magnificent rugby stadium—so please come and visit us.

But as UK tourism recovers, we must not forget the international travel industry. There is still no proper tailor-made support package, and airports are particularly badly hit. Unlike airlines, they cannot just shut down; they must employ staff for safety reasons and to enable emergency service flights to operate. The Government’s AGOS scheme is woefully inadequate. Last year, Gatwick paid £32 million in business rates but received only £4 million from AGOSS. I urge the Government to tackle this and to reverse the decision on duty-free shopping.

Many travel agents have been badly squeezed. They take a package booking for the flight and hotel, and pass the airfare portion on to the airline, usually months in advance of travel. If government restrictions cause cancellation, legally agents have to refund the customer, but some airlines have failed to refund travel agents themselves. Which? has run a campaign to ensure airfares are held safely in trust until travel is imminent, and I urge the Government to deal with this problem.

[The Deputy Speaker (Lord Russell of Liverpool) (CB)]

The noble Baroness, Lady Kennedy of Cradley, has withdrawn from this debate, so I call the noble Baroness, Lady Quin.