Heathrow Airport: Border Control Passenger Safety

Baroness Randerson Excerpts

Tuesday 25th May 2021 Lords Chamber

Asked by

[Baroness Randerson]

To ask Her Majesty’s Government what steps they intend to take to improve the safety of passengers queuing at border control points at Heathrow airport.

[The Parliamentary Under-Secretary of State, Department of Health and Social Care (Lord Bethell) (Con)]

My Lords, Heathrow Airport has extensive measures to ensure the safety and well-being of passengers and we have been working closely with it, Border Force and others to facilitate as smooth and safe a journey as possible for all passengers. In addition, Heathrow will shortly begin a trial in which direct flights from red list countries arrive into a dedicated terminal, helping to focus operational capacity and reduce mixing between passengers from red, amber, and green list countries.

[Baroness Randerson (LD)]

My Lords, there have been three-hour queues at Heathrow with passengers crammed together, yet aviation is flying at only 15% of its capacity and Border Force says that it is working at full strength. This is the latest in a catalogue of errors by the Government in their border policy. Can the Minister tell us why the Government did not properly ensure that passengers were separated out at Heathrow from the start? When will they have the additional fully trained Border Force staff to provide a safe and efficient service?

[Lord Bethell (Con)]

My Lords, I also saw the images circulating last week of queues at Heathrow Airport, and I agree with the noble Baroness that we do not want to see a repeat of those kinds of scenes. However, I do not agree with her analysis. The Managed Quarantine Service has worked extremely well, and I pay tribute to Border Force for its contribution—we have more Border Force staff working today than we did during the 2012 Olympics. It does, unavoidably, take between five and 10 minutes for Border Force personnel to process each passenger; that is an unavoidable bureaucratic burden, but we have taken the necessary steps to ensure safe travel and minimise the circulation of mixed passengers within the terminals.