Southern Rail Services

Baroness Randerson Excerpts

Monday 5th December 2016 Lords Chamber

[Lord Ahmad of Wimbledon]

I always seek to respond to all. The noble Lord obviously speaks from personal experience of the industry, which is always respected in this House. He raised the issue of the dispute. I remind noble Lords that 230 of the 232 who are concerned or involved with this dispute have already signed new contracts for the DOO system. The noble Lord raises, and is right to raise, important issues of health and safety. I assure him that, as I mentioned in the Statement I repeated, Ian Prosser of the ORR specifically wrote to my honourable friend in the other place, the Member for Bexhill and Battle, having looked at all the issues, including those raised by the noble Lord on health and safety, and after all the checks had been conducted he concluded that this service is safe and continues to be safe. In response to the noble Lord’s specific questions, I am happy to share the details of that letter with him. The health and safety issues that he has rightly raised in this House have been addressed by the Government and we have also had discussions about them with the ORR.

[Baroness Randerson (LD)]

My Lords, it seems that the regular Christmas rail chaos will be even worse on Southern. We have already had more than 18 months of rail chaos, and in many cases passengers in that area have no alternative but to travel on those trains. Some of them have lost their jobs and some have certainly missed vital appointments. There seems to be stalemate in this dispute, with the economy of the south-east being very seriously damaged by it. The Government appear to be determined to beat the union and the union is equally determined to beat the Government. The Secretary of State said that it was his priority when he came into post, and I ask the Minister whether that remains the case. If so, I dread to think what happens to the things further down his list. He seems to have made no progress on this.

Will the Government consider cancelling the fare rise due to come in at the beginning of next year? It seems greatly unfair for passengers on this line to face higher fares for a lower and lower standard of service. Finally, has the Minister made any progress on the issue that I raised with him earlier—that is, accepting claims for compensation via apps?

[Lord Ahmad of Wimbledon]

The noble Baroness raises some important points. On the fares increase, the Government have recently announced a substantial compensation package, which reflects the priority that the Secretary of State is giving this issue. The compensation will reflect the challenges—the delays and cancellations—that have impacted on the people using the service.

I have taken back to the department the noble Baroness’s point about the apps. We are looking at what measures can be put in place to ensure that claims for compensation are dealt with effectively and efficiently.

On the question of prioritising this issue, the Secretary of State and my honourable friend the Rail Minister, whose Statement I have repeated, are both dealing directly with this matter. The noble Baroness will be aware that the Rail Minister meets Network Rail and GTR weekly and that I recently held a briefing session for all Peers on this important issue. During that meeting I gave an assurance that the Rail Minister and I will continue to have formal quarterly updates to ensure that the challenges facing commuters, including Members of your Lordships’ House, are prioritised appropriately and that the relevant issues are brought to bear on the railway operator.