NHS: Targets

Baroness Masham of Ilton Excerpts

Thursday 6th February 2020 Lords Chamber

[Baroness Masham of Ilton (CB)]

My Lords, I thank the noble Lord, Lord Hunt, for this debate, which is of the utmost importance. There is nothing more important than the safety of patients. It is thanks to the press and relatives that some of the neglect and horrifying bullying of patients in some hospitals has been highlighted over the years. I hope that the Government agree with me that we need a transparent and open way of reporting concerns. Members of staff, friends and relatives should not be punished and penalised for doing this; perhaps we need another word to replace “whistleblowing”.

It is of great concern that some ambulances have not been able to meet their targets. It is not acceptable that patients have to wait for hours on trollies in corridors. This illustrates the pressure on beds and staff. Recently, a member of my household was admitted to Harrogate District Hospital. One night, a nurse came to him in tears, saying she had 12 patients to look after. She could not give them enough of the care they needed. Well-trained nurses should be a priority if patient safety is to be safeguarded. In Birmingham, some cancer patients having treatment, such as radiotherapy, for their conditions, and who have to travel many miles, can stay free and look after themselves in a hostel—part of the hospital—during the week while having treatment. This alleviates them of the stress and exhaustion of travelling. I hope that this excellent plan can be extended across the country.

I belong to several all-party parliamentary health groups. When taking evidence, there is one overriding similarity: late diagnosis. Many people are told to go home and take paracetamol. This can happen several times. In the end, it can turn out that they have a serious long-term condition. What can the Government do to improve this dangerous problem?

I am president of the Spinal Injuries Association. Many of our members who are patients of the spinal unit at Stoke Mandeville Hospital cannot get appointments or new patients cannot be admitted because non-spinal patients are being placed in the allocated spinal beds. This illustrates the pressure on beds in a busy hospital. It also means that patients with life-threatening injuries, resulting in paralysis, are treated in intensive care beds without specially trained spinal nurses in general hospitals—blocking these beds while waiting for a transfer to a spinal unit.

I end by paying tribute to Brian Gardner, who was a spinal injuries surgeon at Stoke Mandeville. He was an outstanding doctor and always had time for patients and advised GPs on their needs. He died of cancer a few weeks ago. We need more doctors like Brian. He was one of the SIA’s advisers and is missed by very many people. He was an excellent communicator. Better communication throughout the NHS is what is needed. If public health, NHS England, social services and voluntary bodies do not work in co-operation, patients will not be safe. I add my congratulations to the maiden speaker for her passionate speech.