Probate Service

Baroness Ludford Excerpts

Monday 27th July 2020 Lords Chamber

Asked by

[Baroness Ludford]

To ask Her Majesty’s Government what assessment they have made of (1) the operation, and (2) the resourcing, of the Probate Service; and what plans they have to remedy any issues identified.

[The Advocate-General for Scotland (Lord Keen of Elie) (Con) [V]]

My Lords, current waiting times in the probate service are within expected timeframes, but we expect that to come under pressure as case receipts rise. The service has continued to operate effectively, despite the pressures faced during the Covid-19 pandemic. Additional resources have been, and continue to be, put in place by Her Majesty’s Courts & Tribunals Service to prepare for additional demand following the increase in the overall death rate.

--- Later in debate ---

[Baroness Ludford (LD) [V]]

I thank the Minister for that Answer, but his claims do not mesh with my experiences or those of others. I appreciate that, like other service providers, lockdown has caused challenges for the probate service, but its problems of resourcing and organisation go deeper than that. It was already in the midst of an apparent restructuring. Press articles last month on the chaos experienced by relatives mirror my own saga. I received misinformation, and calls and emails went unanswered. Finally, my husband’s will, which had been deposited with the service, could not be located for a very worrying few weeks—almost a subject for the theatre of the absurd. Only once I had gone on Twitter was my case solved. People who are grieving deserve better treatment than many are getting, not least from the probate service.

[Lord Keen of Elie [V]]

My Lords, I very much regret the personal experience that the noble Baroness, Lady Ludford, suffered. However, particularly during the present crisis, the probate service is working effectively. There was a move in the last year to a digital system. That is bedding in and proving successful. Indeed, the average waiting time for a grant of probate in the period January to March this year was about four weeks.