Social Media: Deaths of Children

Baroness Kidron Excerpts

Thursday 20th January 2022 Grand Committee

Asked by

[Baroness Kidron]

To ask Her Majesty’s Government what assessment they have made of the role played by social media in the deaths of children in the United Kingdom, including by suicide, self-harm and murder.

[Baroness Kidron (CB)]

I declare my interests, particularly as chair of 5Rights and as a member of the Joint Committee on the Draft Online Safety Bill.

My Lords, many of you will have read reports of how, in 2017, 14 year-old Molly Russell took her own life after being bombarded by self-harm and pro-suicide images. In the days after her death, her father Ian tried to access her phone simply to try to understand what had happened to his daughter. The notes from his diary from that time make for grim reading. The woman at the so-called genius bar in the Apple store “could not help”. The promised follow-up call failed to materialise—despite Ian sitting grief-struck, pen in hand, waiting at the appointed hour. Even after he finally found a person enabled to deal with him, they were only allowed to send a template information request form by email, which required a great deal of information from Ian but did not result in him receiving the information he requested. Apple has never helped Ian to access Molly’s phone, and without the assistance—indeed, the persistence—of the coroner and the police, the data it contained would not be available to Molly’s inquest, which is still investigating the contributory causes to Molly’s death four years later.

Judy and Andy Thomas struggled similarly after the suicide of their 15 year-old daughter Frankie, unable to get anything more than an automated response. Their letters to Instagram’s CEO Adam Mosseri, copied to the European headquarters, went unanswered. It was only after a year of desperate letter writing to anyone who might help that I was able to arrange a call on their behalf, only for them to hear that they were not going to get the information they wanted. During Frankie’s inquest, despite evidence that her suicide was highly influenced by what she had seen online, Wattpad refused to disclose full details of Frankie’s activity on its platform, even while confirming that self-harm and suicide stories on its site should be rated mature and should not have been accessible to a user registered as a child.

Olly Stephens, who was 13 when he was murdered, had repeated problems online. He was groomed by a wannabe county lines gang, extorted by a group who stole his bike and, finally, lured to a park where he was killed, the murder having been organised online. His father Stuart says that in the hours immediately after his murder, Olly’s mother and sister had to trawl through social media sites to get evidence because they were aware that they would never get it from the tech companies.

When a child dies, parents are asked to clear out the school locker: they inherit the artefacts of a child’s life. If the authorities have access to information that may shed light on the circumstances of their death, it is shared as a matter of course—but not if that information is online. The argument made by the tech sector is that it is protecting other users, but that does not account for parents’ need for closure and evidence necessary for police and coroners, and it conveniently obscures the role of the tech companies themselves as they continue to recommend harmful material and facilitate violent abuse to other children.

In the other place two days ago, Ian Paisley MP introduced a 10-minute rule Bill to grant next of kin the right to access a smartphone and other digital devices of a person upon their death or incapacity. He made the important point that much precious material, both sentimental and material to understanding what happened, is withheld from the next of kin simply because people—particularly the young—do not think to leave a password in their will. Indeed, it is unlikely any child would even have a will. He also pointed out that access was eminently possible: in the US some states have brought in legislation, such as the Revised Uniform Fiduciary Access to Digital Assets Act, to retrieve financial assets. Once again, money trumps child safety.

The Joint Committee made two recommendations on this issue: that the Government should consult on how terms and conditions of online services can be reformed, by law, to give bereaved parents access to data; and that Ofcom, the ICO and the Chief Coroner should review the powers of coroners to ensure that they have unfettered access to digital data, including data recommended to children by tech companies, following the death of a child—and that both of those should happen before the Bill reaches Royal Assent.

I ask the Minister to put on record today that the draft Bill will be amended so that other families do not suffer as the Russell, Thomas and Stephens families have done. We cannot bring their children back, but we can create a lasting legacy for their extraordinary courage in speaking out.

The purpose of today’s debate is not only to secure justice for bereaved families, but to highlight steps that should be taken to prevent tragedy. Sitting on the Secretary of State’s desk is a comprehensive set of recommendations from the Joint Committee that would fundamentally change how the sector treats children. They are: mandatory safety by design to scale back harmful algorithms, design features and business practices; a binding child safety code that sets out risks and mitigations in accordance with the Convention on the Rights of the Child; alignment with the age-appropriate design code to make sure the Bill applies to all services likely to be accessed by children, so that there is nowhere to hide; mandatory cross-platform co-operation, so that risks known by one service are routinely shared with others; statutory codes for moderation and complaints, to ensure that swift action is taken before tragedy strikes; and a regulatory focus on risk rather than size. Again and again we see that small is not safe. I refer back to the content Frankie saw on Wattpad, a service that many of you will never have heard of.

There should also, of course, be the immediate introduction of age assurance, without which we will fail to deliver any of the protections that I have set out. This list is neither aspirational nor nice to have: these are essential and interdependent elements of a proportionate and enforceable regime to make our children safe. All other business sectors apply rules of product safety, and it is tragic that it has taken the death of children to give urgency to our calls for regulation.

TikTok, Meta, Apple and Alphabet are among the most valuable and profitable companies in the world, and the tech sector is now alone responsible for 25% of global GDP. But these same companies are algorithmically promoting and spreading material that nudges children into states of despair; priming kids into gambling habits with reward features that induce dopamine hits, which cause addiction; granting unfettered access to age-restricted spaces; fuelling an epidemic of eating disorders, self-harm and radicalisation; and systematically hiding the evidence. Even in a world focused on the balance sheet of loss and profit, children’s lives should not be the collateral damage of the tech sector. It is time to bring that to a halt—and halt it we can.

The Joint Committee recommendations have unprecedented support across the political spectrum, as they do across civil society. All that is required is for the Government to act. I ask the Minister, when he answers, to acknowledge that failure to have these things in place is costing children their lives—and I ask for a commitment to all the Joint Committee’s recommendations that relate to children. This is a time not for cherry-picking headline-grabbing changes, but rather for setting out an enforceable product safety regime that will keep our children safe.

Given the tech companies’ determined efforts to frustrate basic child safety requirements, I ask the Minister again to explain to the Committee how the Government can justify delaying the introduction of age assurance. They have failed to implement Part 3 of the DEA and rejected my Private Member’s Bill for privacy-preserving age assurance, instead putting their faith in a voluntary scheme which their own officials estimate would take a minimum of two years and do nothing to impact on those who do not volunteer. This implicitly goes against statements made last week in the other place by the Minister for Digital that self-regulation has failed. If the Government acted today, Ofcom could set out expectations of age assurance by the end of the year, unleashing an arms race of innovation to meet those expectations. Failing to act means that more families will suffer heartbreak and more children harm.

In spite of my many years on this beat, Olly’s father Stuart shocked me to the core when he said that, since Olly’s death, he has received over 300 taunting and abusive messages via social media—images of people waving knives, celebrating Olly’s death and threatening his wife and daughter with rape, along with pictures identifying where they live. This sector does not have the authority or willingness to police itself. My deepest thanks go to those noble Lords who have chosen to speak; given our sad subject matter, I anticipate their words with trepidation.