Universal Credit

Baroness Hollis of Heigham Excerpts

Tuesday 10th December 2013 Lords Chamber

[Lord Freud]

My Lords, as the Secretary of State mentioned in the other House, one thing that influenced us a lot was what happened with tax credits, which was why we took the decision to move in early and do this reset. Tax credits were announced in 2001 and rolled out from 2003. In the first three years of operations, £6 billion was overpaid and 400,000 claimants received their payments late, a third of cases monitored by Citizens Advice had their payments reduced below the poverty line, and IT systems were deemed unstable and not fit for purpose by the PAC. We have not done that. We have moved in early and made sure that we go safely and securely, and that when we introduce a system it is one that will not let people down.

[Baroness Hollis of Heigham (Lab)]

My Lords, I hope very much that the Minister is right; we will be cheering him on if he is. Most of us, I am sure, support universal credit but the House has made its views clear on utility bills when they are entirely online and people cannot have a paper back-up. The more we learn about the potential instability of the IT system that will handle universal credit, the more I would urge the Minister to ensure that there is a paper system as back-up for those whose entire income may come, or not, depending on the stability of the IT system. If the Minister is wrong on this, they will go hungry. Can he ensure that we have a paper trail, at least while the system is bedding down?

[Lord Freud]

My Lords, we already have an electronic payments system, so nothing is different or will change in the actual payments system. I think that the noble Baroness was asking: is there a proper back-up to the IT information systems? Clearly, in any IT system—and in today’s legacy systems, which are kept on computers, albeit somewhat older ones—we need to record that information and make sure that we have back-ups in case of loss. We will maintain that principle.