Police: Public Trust

Baroness Hamwee Excerpts

Thursday 28th November 2013 Lords Chamber

[Baroness Hamwee (LD)]

My Lords, it is a privilege and a pleasure to congratulate the noble Baroness on behalf of the whole House. It is entirely appropriate that she was introduced on 5 November. I am sure that she will forgive me for saying that the term “feisty” could have been coined for her. I have to warn your Lordships that she takes no hostages when she is set on getting something done.

If Wikipedia is to be believed, the noble Baroness spent 10 years in the Middle East studying carbonised plant remains—we are more lively here—having studied archaeology as a mature student before politics took over. The noble Baroness, to whom I an finding it hard not to refer by her first name, has been a member of the London Assembly since its inception in 2000; was deputy mayor to Ken Livingstone in 2003-04; and I could use my nine minutes listing the positions that she has held, including, as she has mentioned, membership of the Metropolitan Police Authority and, now, deputy chairmanship of the London Assembly’s police and crime committee.

However, the noble Baroness is more intent on doing than on being. I understand that, for instance, she still goes out early on a Monday morning on a tea run for homeless people. That is between things such as working on a food strategy for London, promoting cycling and much more. She tweeted of her appointment:

“I feel very lucky, but the possibility of protocol disasters is high”.

That is as may be, but the probability of her making an impact on the House is high.

I do not normally tell anecdotes, but I will tell one. A long time ago, before the current rules on evidence-taking, I gave a statement to the police after seeing someone behaving suspiciously. I was asked what he looked like and what he wore, and I said, “I couldn’t really see. He was wearing dark clothes”. The statement, as written by a police constable, was: “He was wearing a pale grey sweater with a navy V-neck trim”. I refused to sign it but I am ashamed that I did not take it further. However, I realise that that has coloured the attitude—the trust—that I have. That is one reason why neighbourhood policing is so important, because it is not just about the content of what is done but the impression that is made. Neighbourhood police are the police whom the public meet day to day, whether north or south of the Trent. Little things like that, as well as the big, have an impact, and a small bad experience can leave us with a large loss of trust.

I confess to your Lordships that I am very embarrassed to presume to talk about trust in a debate in which a recent Reith lecturer has made such a contribution. My personal experience has had a particular impact. I think that personal experience has an impact because one applies one’s own judgment and makes one’s own assessment of trustworthiness. There is a different approach to assessing trustworthiness in the case of individuals and of institutions. I was interested in the comment about young people making a distinction between local police and the TSG. When you look at individuals you are more discriminating and nuanced, but of course you often judge the whole institution by a small part.

Of course, these are general comments that apply to public service generally, as did the comments of the noble Lord, Lord Young, about the necessity and difficulty of changing culture. There is a range of obvious reasons why trust in public services and public servants is so important—that is blindingly obvious, and I apologise for my cod philosophy. However, without trust, how can one win the co-operation of the public or, as my noble friend Lord Paddick, has termed it, “collaboration”? That may be right, because it suggests partnership, which is so necessary for effectiveness. I was interested to see the extract from the ESRC’s Policing by Consent, which said that,

“perceptions of legitimacy are stronger predictors of compliance with the law than perceptions of deterrent risk”.

It referred to authorities behaving,

“fairly and respectfully towards those they govern”,

and added:

“When the police act according to principles of procedural justice, citizens regard such activity as legitimate; they defer to its authority and recognise and justify the power that it wields”.

Another reason for the importance of public trust is its impact on recruitment. The police, like other services, need to recruit good people and I doubt that anyone is more upset by the bad apples than other officers; in that, I echo my noble friend Lady Doocey. The police service needs to be a service with which people want to be associated. It needs to be seen by young people thinking about it as a career path as a profession of which they would be proud to be a member, and one that would provide job satisfaction. Therefore, like other noble Lords, I welcome the College of Policing, about which we will talk more outside this debate. However, I will say now that leadership and training need to recognise and capitalise on a range of abilities, among which I place emotional intelligence very high.

On recruitment and retention, it is clearly necessary to recruit a mix of people who inspire trust. Some people trust the stereotypical powerful authority figure, but even that figure does not necessary come in the form of a white male. However cohesive our society, having forces comprised of people we recognise—“people who look like us”, as they say—is a component. Progress is being made but the struggle is uphill.

Stop and search has been mentioned. That is not just a matter of numbers or of who is stopped and searched, but the quality of the encounter and how they are treated. Transparency is also a component, as has been said. However, I share the view that it is not a panacea. It is not just a matter of pushing information into the public domain. Indeed, one way of concealing information is to give so much that what matters is not noticed—it is hidden in plain view.

The general public depend very much on the media. My noble friend referred to the media. Indeed, I think he used the term “sensational” in that regard. Social media as well as the more traditional media select and interpret what is published.

The debate has largely been about specific policing mechanisms and arrangements. Some have referred to high-profile events and investigations and their devastating impact on how the police are regarded. In what is still a fairly new policing landscape—as we have learnt to call it—the focus has largely been on police and crime commissioners but I want to mention police and crime panels. We cannot assess the success or otherwise of commissioners without also looking at the panels because they have the specific role of being a check and balance, for which they need powers and resources. They should be able to analyse information and ask questions in holding police and crime commissioners to account. I agree very much with what the noble Lord, Lord Wasserman, said about the importance of that. Very shortly, we will consider in detail the mechanisms with which to respond to complaints—mechanisms which must be, as well as be perceived to be, independent, timely, fair and competent—but should we not consider whether a fall in the number of complaints is a good thing, or whether it indicates a lack of trust even in how they are dealt with?

The debate has been about trustworthiness, which I welcome. However, trust is not an entitlement: it has to be earned again and again, day by day and every day.