London Olympic Games and Paralympic Games (Amendment) Bill

Baroness Grey-Thompson Excerpts

Tuesday 25th October 2011 Grand Committee

[Baroness Billingham]

My Lords, I regret that my contribution today is going to be somewhat briefer than I would normally have hoped. However, the purpose of all of our amendments today is that they are probing amendments, which we hope will be proven to be helpful. We also wish to say that we are still absolutely delighted at the fact that we acquired the Games. It is still a thrill to us to know that, and the purpose of these amendments is to ensure that we are going to put on the greatest show on earth, with no glitches and no problems. Yet one thing that we would want to say within the purpose of the amendments before us is that we must carry the general public with us at all times.

It is no good us getting behind the general public and having them, through the media or the press, suddenly finding themselves in a position of attacking us, maybe unnecessarily. I was delighted to hear the contribution from the noble Lord, Lord Coe, about how the procedure is going to be published. My plea to the Minister is: can she ensure that publication will be sooner rather than later? The longer we leave these questions hanging in the air, the more difficult it is to turn the thing around. People love to find reasons to criticise; we all know that—we all do it in the pubs and at our tennis clubs and everywhere else.

I have to congratulate the three wise men who have put down these amendments. They are all positive and helpful, and I hope that LOCOG and the Minister will be able to take much of what has been said on board. I reiterate that the whole purpose of our amendments today is to ensure that everything which positively can be done on our side is being done. I am sorry about my own contribution. My tumour was the size of a golf ball—thank God it was not the size of a tennis ball—but I am here today to assure your Lordships that we are absolutely behind you in ensuring that these Games are going to be the most wonderful things, which we are all going to go and enjoy.

[Baroness Grey-Thompson]

My Lords, I declare an interest in that I sit on several sub-committees of the organising committee for London 2012.

At the moment, I am not convinced that it is appropriate for the Government to be amending the terms and conditions of ticket sales, although it is important that those questions are asked. From my personal Games experience, it is vital that LOCOG remains in control and that it has the ability to refuse entry. The reality is that the vast majority of people will pass through security into the park with no problem whatsoever. I think we would all welcome further communication when the tickets are formally released to the public. When they get their tickets in hand, there is greater understanding of what they are able to do.

If your Lordships look at the option for resale, however, it is incredibly positive. The only Games that have done it before are the Vancouver Winter Olympics. It has not been done by a summer Games and certainly not by a Paralympics, so the opportunity to offer resale and make sure that we have the seats filled to give the best possible experience to the athletes is really welcome. I also expect that LOCOG would be sensible in the implementation of this, to ensure that all the tickets get to the right people.

[Lord Coe]

Prompted by the noble Baroness, Lady Grey-Thompson, I should have declared an interest in my previous observations as the chair of the London Organising Committee of the Olympic and Paralympic Games.

If the Committee is comfortable, perhaps I may cluster my observations around the three amendments. I shall deal with the immediate questions of the noble Lord, Lord Stevenson. Will the name be on the ticket? Yes. Is ID required? It is, but it can be a driving licence or a credit card with which you made the original application for the ticket. If you are ill, are you able to hand that ticket on? Yes, you will be able to hand it on to friends and family. That is fine. Picking up on the question of the noble Lord, Lord Higgins, I can confirm that it is perfectly acceptable for the purchaser of the tickets not to be present when those to whom he has given the tickets enter the Games.

Perhaps I may put some practicality into this. I accept the observations on both sides of the Committee Room today about the need always to take the public with us, and for them to understand properly the guidance notes. I make the point that in the initial ticket application very detailed guidance was given, but I absolutely accept that we need to take the ticket-purchasing public through that process. As I mentioned a few moments ago, shortly there will be a ticket resale portal in place—probably post Christmas—which will be a good opportunity. Then we have what we describe, for all our client groups, as the journey to the Games, in about June. However, I recognise that we need good communications in place from this point on so that the public understand that the purchaser does not need to be there when, for example, their four children go into the Games.

The noble Baroness, Lady Grey-Thompson, was right about the need for proportionality, as we want the ability to investigate suspicious activity. That will be the tip of the £11 million ticket iceberg that we are trying to move through the venues during the Games. Testing is really important and, yes, our volunteers and security teams will be completely practised in getting people in and out of the venues as quickly as possible, in understanding the implications of suspicious behaviour and in being able to prosecute any such behaviour in a sensible way.

On the amendment in the name of the noble Lord, Lord Addington, I make three points about transfer. There is massive scope for confusion if we are not careful. First, there is the issue of a handling charge for the reissuing of a ticket. There is also the issue of administrative confusion, because we would obviously need to ensure the safe and secure delivery of tickets. Clearly, a destroyed ticket would need to be reissued, and reissued in the name of the purchaser.

The broader point here is very important. This is not a one-off football match. I do not need to rehearse that argument. We have 26 simultaneous world championships taking place over 16 days. Our ability to control the system and to squeeze out the potential for ticket touting is important. We want this to be the greatest show on earth, not the greatest scam on earth. It is important for us to be proportionate. We are very clear that the purchaser does not need to be present and that those tickets can be handed on within a family without fear of prosecution. It is very important that we do not lose control of the system because the reputational damage of this descending into a tout’s charter is serious and goes way beyond this country's ability to deliver the Games.

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[Lord Stevenson of Balmacara]

My Lords, the traffic management provisions in the original Act cover the Olympic route network and the areas around Games venues. As we heard at Second Reading from the distinguished Olympian the noble Baroness, Lady Grey-Thompson, who was there, the power was introduced because of the traffic chaos at the 1996 Atlanta Olympics. Clearly, we do not want competitors missing their events and officials failing to turn up at the right time because London is gridlocked. However, these provisions in the Bill caused the most discussion in the other place. The amendment gives us the opportunity to scrutinise carefully what is proposed to ensure that the balance is right.

My attention has been drawn to a recent article in the Evening Standard that alleges that Olympic ticket-holders using public transport will spend up to five times longer getting to events than those travelling on the ORN. It suggests that it will take two and a half hours to get to the Olympic park from central London. On the other hand, the same distance will be covered in 30 minutes by athletes, media, officials, sponsors and VIPs who are allowed to use what has been branded by the media the “Olympic Zil lanes”.

In another article in the same paper, the broadcaster James May attacked the elitist use of the ORN. He said:

“If it's the athletes OK, because they have to be at a peak state of readiness … But if it's the chairman of Coca Cola or Barclays then they should either bloody well run there or go on a bicycle”.

Those are strong words and possibly unparliamentary—I apologise if they are—but there is a potential PR disaster here. There is a great deal to be said for minimising the number of people who will use the Olympic lanes, and to make a reality of the rhetoric that these are truly public transport games. Yet there is a sense of two classes of travellers to the Olympic park—those whose journeys are hell and those who glide down the Olympic lanes—and we have to anticipate that that will quickly become a source of tension because London is that sort of city.

Would the Minister answer some questions? We know the Games are going to cause serious disruption, and we are all agreed the key to this is issuing accurate, timeous and comprehensive information about the ORN plans. Will the Minister spell out when, and with what frequency, that will start to happen? Clearly the fewer days that the ORN has to be in place the better. What consideration has been given to reducing the time for which the ORN is in place to a minimum, hence minimising the disruption for ordinary Londoners?

We have seen various reports about the proposed changes to traffic signals. There is a need to assuage the fear that this programme, however modest, will significantly increase congestion throughout the whole of London. Will the Minister advise us when the final list of road closures will be issued? Is there any opportunity for people to be consulted? Is there a right of appeal if people have good grounds to be concerned? Regarding who exactly will be able to glide down the Olympic lanes, have any efforts been made to restrict the number of such persons, and with what success? Has any progress been made with plans to use the River Thames transport system for the Games?

There is concern about pedestrian road safety and how it would be affected by crossing closures. Will the Minister advise us when the final list of those closures will be issued? Is there an opportunity for people to consult it? Is there a right of appeal if people have good grounds to be concerned, for example, about safety?

Finally, what progress has been made to allow taxis to use the Olympic road network in specified areas or at specified times? At Second Reading we understood that negotiations were continuing, but we now hear that no taxis will be allowed to use the ORN at any time, including the very small hours of the morning. Is that true and is there any chance of a more flexible approach? I beg to move.

[Baroness Grey-Thompson]

My Lords, I declare an interest. I am a board member of Transport for London. Also, as an ex-athlete, I feel slightly guilty that I have glided down Paralympic lanes in the past. The amendment would prevent the ORN and PRN coming into force unless there has been consultation with local authorities, residents and businesses that may be affected by it. I still think there is a huge amount that needs to be done to educate the public around the use of the ORN and the PRN, and I raised this at Second Reading.

I have seen personally that it is quite difficult to engage the media in issues around the ORN and the PRN, perhaps because it is not the most glamorous side of the Games in terms of spreading understanding. The aim of the ORN and the PRN is to move athletes and Games families around in a sensible manner, and we accept that London will be busy. However, I would like to raise a few points around the consultation and what the ORN and PRN are going to look like. It is important to remember that they will come into force only just before the Games begin. They will be discontinued when they are not needed, and there has been a serious attempt to minimise the number of roads used. It is 109 miles, which is, in effect, 1 per cent of London’s roads. It is also important to differentiate between the ORN and the Games lanes, which are only going to be 30 miles of London’s roads.

There has been extensive consultation with the boroughs, engaging with officials and politicians over design, implementation and the operation. Informal engagement about the detail has just come to an end and the commissioner has met with borough leaders to discuss the ORN and other Games timing issues. In terms of consultation with Londoners, half a million letters have gone out as part of an informal engagement. There have been 70 drop-in sessions run by Transport for London, and changes can be made in response. Also, all the information on the ORN and PRN is on the Transport for London website. In terms of minimising disruption, the ORN will only be operational a few days before the Games and not used between the Games, as has already been said.

There is also a lack of understanding about taxis’ use of the ORN. They are able to use the ORN but they are not able to use the Games lanes, which are vital for moving the athletes around. TFL has consulted with the London Cab Drivers Club, the Licensed Taxi Drivers Association and Unite the Union, and are including the possibility of giving them access to the same permissions as buses to turn onto the ORN and PRN. Those meetings are going to continue on a monthly basis. Finally, considering road safety has been central to the design of the ORN and PRN, there is an awareness that pedestrian crossings are of concern. Where the crossings have to close, there will be barriers with signage to the nearest safe crossing. I believe it is important that tactile paving will be covered to ensure that visually impaired people are not misguided. A great deal of work is ongoing with the London Visual Impairment Forum and local mobility groups to ensure that that consultation continues.

[Baroness Doocey]

My Lords, I have reservations about the Olympic road network, but not the necessity to have one. I do not think that anyone in this country would not agree that it is absolutely imperative that athletes and necessary Games officials can get to the various events on time. I also understand that we must make it possible for sponsors, who have paid vast amounts of money for sponsorship deals, which also include tickets to the Games, to get to the Games on time. That is perfectly okay. I am speaking from memory, but I am concerned about the 82,000 people who will be allowed to use the Games lanes, of whom 25,000 are sponsors and about 18,000 are necessary officials and athletes. I totally accept that we have had to sign up to a deal with the IOC, but I honestly believe that more should be done to persuade the Olympic family members, who are not necessary for the smooth running of the Games, to use public transport.

Here, I come to my second point. I have a real concern about the figures that have been quoted for what will happen on the public transport system. When the bid book was published, we saw that figures produced by Transport for London suggested that in August every year there is a reduction in traffic of 20 per cent. We were told, in the same document, that the Olympic traffic would add only 5 per cent, so in theory we had headroom of 15 per cent. We are now told that, in addition to the normal reduction of 20 per cent in August, we need to reduce traffic at certain stages by a further 30 per cent. On my maths, that is a turnaround of about 44 per cent. My concern is that if the figures were so wrong then, how can we possibly believe that the figures quoted now are correct? I have reservations about them.

On the one hand, I would like to persuade as many people as possible to go off the Olympic network and on to public transport but, on the other hand, if public transport is to be affected so badly and the figures have been so miscalculated, it would seem that the more persuasive we are and the more we can get people off the Olympic network, the more problems we will have with public transport. I believe that many questions need to be answered but, more than anything, we need clarity on the Transport for London figures.

My final point is about black cabs. It is essential that there are some special arrangements for black taxis, not just to pick up and drop off from the Olympic lanes, otherwise I can see vast numbers of taxi owners’ livelihoods being put on hold for the six weeks of the Games. That is not what anyone would wish to happen.

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[Lord Stevenson of Balmacara]

This is a formal procedure in order to get into a discussion about the relaxation of licensing conditions that will make it easier for haulage operators to adjust to the difficulties that they may experience as a result of the Games. In response to the query from the noble Lord, Lord Brooke of Sutton Mandeville, I intend to mention newspaper deliveries because that seems to fit more closely with the general concerns that the Newspaper Society was expressing.

For those whose business is delivering and transporting goods and services, it is a major concern that there is going to be sustained problems during the Olympic Games, but they accept that. The difficulty is that they have not experienced the impact of the sustained duration of the Games compared with what they have to do for big, one-off events such as royal weddings, and that creates the different proposition that they are struggling with. The keys to this are more flexibility, proportionality and information. When the Minister responds, can she advise us of the final list of operating constraints and when it will be issued so that the information flow can begin? Can she give us some information about the consultations that took place on that?

Time-critical deliveries for perishable goods or newspaper deliveries, as I have mentioned, often operate with a limited time slot, so they are particularly vulnerable not only to the traffic measures that we talked about on a previous amendment, but to the need to make changes to arrangements that may impact adversely on the working conditions of the drivers and haulage operators directly affected by the changes. Can the Minister tell us what assessment of the impact of these changes, particularly in the working practices of the drivers and ancillary workers, has been carried out? Can that assessment be published?

Finally, can the Minister say what information it is proposed to issue to businesses in this area of activity, when it might be issued, how regularly it will be done and whether there will be a central point where this information is held and can be consulted? Will there be a dedicated website? Will this be a proactive process or a reactive one? In other words, will information be pushed out to businesses or will they have to find it for themselves and make what they can of what they can find? The former would certainly be more appropriate and, given the particular difficulties of the long period of disruption, it would be a gesture that would be very well received.

[Baroness Grey-Thompson]

Deleting Clause 9 would remove a provision added in the other place to permit last-minute changes to goods vehicles operator’s licences. It allows traffic commissioners temporarily to suspend or amend licence conditions regulating the hours of operation of goods vehicle operating centres without the need to carry out a consultation. The provision applies in the period leading up to, during and immediately after the Olympic Games and the Paralympic Games. It ensures that businesses in London can continue to receive goods deliveries in Games time and permits freight operators to rearrange deliveries to comply with Games restrictions without breaching their licence conditions.

If I thought that it was difficult to raise the media profile of the ORN, it is even more of a challenge to do so for freight deliveries. The temporary provision is necessary to ensure that freight deliveries continue to take place in central London. It might not be immediately obvious, but they are crucial to the success of the Games. Many goods vehicles licences held by freight operators include an environmental restriction that constrains hours of operation and additional night-time deliveries may be necessary. While it is important to encourage businesses to think about Games times, it has been a real challenge to encourage companies to think nine or 10 months ahead. Some companies are not in a position to do that, especially single traders or the man with a white van. That is one of the realities that we face with this.

We need to ensure that those people are not penalised. It is also important that traffic commissioners are able to deal with late requests effectively and to protect the needs of those residents who will otherwise be affected by operators breaking their licence conditions. I do not believe that it should be a permanent change, but it is necessary for Games time.

[Baroness Garden of Frognal]

My Lords, I thank the noble Lord for raising these issues and the noble Baroness, Lady Grey-Thompson, for her helpful response in relation to this clause. As we have heard, the context for this clause is the impact on Londoners’ day-to-day lives that the Games and the Games operations will have, and the challenges, as well as opportunities, that businesses, employees and the general public need to plan ahead for.

Transport for London is leading an extensive travel demand management programme to help people plan ahead and to influence the pattern of transport demand. In particular, through its travel advice to the business programme, which started last November, it is helping businesses to start considering now how they will operate during the Olympic and Paralympic Games period to minimise the impact of travel disruption on their operations.

Transport for London is talking to businesses of all sizes to help them plan for the Games and is advising businesses that they may need to consider reducing travel or changing to another mode, re-timing or re-routing journeys to ensure that they can not only keep on running efficiently but benefit from the opportunities that the Games will bring.

To support this wider programme of encouraging businesses to plan for the Olympic and Paralympic Games, TfL argued in evidence to the Public Bill Committee in another place, that in order to ensure that businesses in London can continue to receive goods deliveries and that operators can arrange delivery times that are compliant with Games-time restrictions, amendments to goods vehicles legislation are required. This clause therefore addresses TfL's concerns by bringing forward a small number of essentially technical amendments.

To set some context, operator licences are granted by traffic commissioners, who are independent office holders statutorily appointed by the Secretary of State for Transport. One matter that a traffic commissioner is required to consider when granting a licence is the suitability of the operating centre where vehicles will be usually kept. Under the current process, on applying for an operator's licence, or on seeking a variation to their licence, an operator must advertise their application in a local newspaper. In addition, traffic commissioners publish all applications received in a document called Applications and Decisions.

There is an existing process by which operators may apply to vary the conditions of their licence, and traffic commissioners are planning to communicate early with all operators with environmental conditions that restrict their hours of operation to ask whether they wish to seek, under the current application procedures, a change in their route, hours or days of operation, if it is likely that they will be affected by the Olympics. In most cases, the Government would expect operators to plan for this eventuality and seek a variation via the normal procedures. Traffic commissioners plan to write to those operators who have environmental licence conditions reminding them of the need to consider this, so a number of different forms of communication will be used to ensure that people are aware of what they need to do and how they can continue to operate.

However, despite such preparatory steps, the Government believe that there will be some operators who, due to unforeseen circumstances such as the award of a short-term haulage contract, or a short-notice change to an existing contract, will need to seek a relaxation of their environmental licence conditions very shortly before the start of the Olympics period. Government intervention is therefore necessary to ensure that, in such exceptional circumstances, operators can apply at short notice for a relaxation of their hours of operation, so that they can continue to make deliveries in areas affected by traffic restrictions during the Olympics period.

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[Baroness Ford]

If the Minister will permit me, it may be more appropriate if I try to update the Committee on the current position with the Olympic stadium, on a factual basis, because it is something of a moving feast. I do not expect the Minister's office to be as up-to-date as I am because I seem to receive e-mails on my Blackberry every five minutes, which I endeavour to pass on.

The announcement that was made a fortnight ago to complete this competition was done entirely deliberately. I believe it was a good decision that the Government and the mayor made with us. Sadly, it was done in the teeth of continuing legal action and with references to the European Commission about the decision that was made last February to have West Ham United, Newham and UK Athletics as the preferred tenants of the Olympic park. As noble Lords will know, that was subject to extensive judicial review over the summer, in which the process was entirely vindicated by Mr Justice Davis.

The one outstanding issue was Newham’s financial participation in this deal, which was challenged on the basis that it somehow constituted state aid. The very clear advice that we had the whole way through was that it was not state aid. We expected that position to be completely vindicated at the hearing that was scheduled for 17 October. However, a week before that hearing, an anonymous complaint and reference was formally made to the Commission, which could have taken many months, and potentially years, to resolve. It is rather pathetic to have an anonymous complaint to the Commission. If someone feels aggrieved, they should have the backbone to say who they are and what their grievance is. Nevertheless, it was evident to us that that would have blighted the planning for the transformation of the Olympic stadium potentially for many years. None of us wanted to see the Olympic stadium in darkness in 2015-16. That would have been an absolute travesty.

Therefore, we decided to withdraw from the initial competition and to complete the transformation of the stadium using public money, which is not new money. It is money that was always in the ODA transformation budget for stadium works and it was always in the capital settlement that was granted to the OPLC in the comprehensive spending review for necessary stadium works in the event that the stadium was not sold to the private sector. So there is nothing new about this. The money is there, and the budget is there.

We will now move forward, potentially with Newham council, to undertake those works ourselves. That lets us put in a planning application in good time to ensure that the construction works start, so that we can reopen the stadium for the 2014-15 Diamond League season and potentially for the football and rugby season, should a tenant now come forward in the new competition, which is a lease that will go to the market. We will invite football and, possibly, rugby clubs and a range of people to come in as what my friends in UK Athletics call the winter tenant for the stadium. We are saying that the stadium will be completed, and we will get the planning application in place next year. In the next month or so, a lease will go to the market and we shall invite interested parties to come forward to take that lease. We fully expect this interesting saga to be resolved by the spring of next year.

It was quite clear that we could not be held ransom to anonymous complaints to Europe which would have taken a long time to resolve and which would have blighted the future of the stadium. I think the action that was taken was disappointing. I would love to have been able to sign the original deal, but we have to restructure the deal in a very sensible way. There is no additional call on public money, if that was the point being made by my noble friend Lord Stevenson. The budget has always been there to do that. I hope that helps.

[Baroness Grey-Thompson]

My Lords, I believe that it is really important to keep track of the positive impact of the Games. Looking at these amendments, I agree with the noble Lord, Lord Addington, about subsection (c) and the Olympic park legacy which maybe fits into another area. I am really delighted that finally the world of sport is starting to recognise that legacy is a responsibility of everyone in sport—except LOCOG—and from my experience the talk of legacy is something quite new. One of the challenges we have is that it means something different to everyone. Following on from the noble Baroness, Lady Ford, I strongly support the decision for the athletics stadium. I declare an interest as a board member of UK Athletics. This is a very personal view: I believe that it is a very good decision for the sport of athletics.

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[Lord Coe]

I thank the noble Lord, Lord Addington, for his observations and couple that with my thanks to the noble Baroness, Lady Doocey, for her work in this area.

On a broader point, one of the legacies that we seek from the Paralympic Games is our ability to challenge public attitudes in this country to disability. From broader conversations within the Paralympic movement and with the noble Baroness, Lady Grey-Thompson, I think that we are fast approaching that point in disability sport where we may have to start redefining it. When you go into a school with Paralympians and have them explain to the so-called able-bodied children that somebody with one leg is scaling the door frame in their classroom and then explaining that probably 99.9 per cent of the population is not able to get within a country mile of that feat, we have a broader issue to discuss. Transforming public attitudes to disability through the Paralympic Games was clearly one of our key legacies.

I want to address specifically some of the practical issues that have been raised. Of course, we all want those people living with disability to have an extraordinary Games experience. We already have 9,000 wheelchair spaces available. They have been sold and those include 9,000 flip-down companion seats. We have an initiative that is partly funded through the private sector, because we place a levy on prestige tickets that allows us to create tickets for key groups such as school children. One of those groups comes under the broader title of Ticket Care, which allows us to provide a free ticket for somebody who is in need of intensive support during that Games experience.

So far, we have 300 Ticket Care tickets funded through the organising committee. As I said, they are aimed at people with high dependencies, so there are 300 carers going to the Games. Some 23,000 tickets have been sold with additional access requirements—seats with the fewest steps and those placed at the end of gangways and rows for fuller accessibility.

To put that into perspective, you can compare that with premiership football grounds. I have two examples. Arsenal’s ground has a capacity of 60,000 seats and there are 275 wheelchair spaces. Manchester United has a stadium that holds 70,000 with 200 wheelchair spaces. Both those clubs have detailed policies and are very aware of accessibility and related issues, so if you look at accessibility for a sell-out session in track and field or any of the venues that you have talked about, I think we are doing pretty well.

We of course have all the other related support systems such as blue badging, extra accessible toilets for disabled spectators and changing places at all our 36 venues, including hoists so that those with special needs can change with dignity.

One of the issues that has been raised with me when I have been wearing any number of hats as a competitor and somebody who is now vice-president of an international federation is that all too often people with visual impairments rely on the rather one-dimensional commentary on the PA. We are working on technology to allow a more informative commentary and a more descriptive process.

Of course, those with hearing impairment seats will be directly in the line of play and nearer the field of play. So there are a number of things that we are doing, and we take this very seriously. It is absolutely enshrined in our commitment to deliver a Paralympic Games.

I make this point time and again: I am chair of both organising committees. We see no distinction. My chief executive is chief executive of the Olympic Games and of the Paralympic Games. It is absolutely vital that we deliver this in a seamless, integrated way. They are different—they have a different spirit—but in terms of service levels and commitment to delivery, we are absolutely at one on this. We are the first Games to have appointed a director of Paralympic integration, Chris Holmes, who is blind and, with the exception of the noble Baroness, Lady Grey-Thompson, probably our most bemedalled Paralympian in the history of Paralympic sport in this country. So I assure the noble Lord, Lord Addington, that this is something that we take extraordinarily seriously, and thank the noble Lord and the noble Baroness, Lady Doocey, for keeping us always on our toes on this issue.

[Baroness Grey-Thompson]

My Lords, I would like to support the words of the amendment of the noble Lord, Lord Addington. I apologise to him, as I took his amendment to mean non-competing athletes as opposed to athletes who will have access to their own venues at Games time. I thank him because it is really important to remember disabled people when we talk about events such as this. At previous Games I do not think that there has been an awful lot of understanding about the needs of disabled spectators. For example, when I went to the Barcelona Olympics to watch my fellow Welsh compatriot Colin Jackson compete in the 110 metres final, I had a superb seat, right on the finish line—the ticket was free and I thought that all my dreams had come together. But what they did not take into account was that as soon as the gun went off everybody stood up and I saw absolutely nothing, not even the replay on the screens. It was about three weeks later, when I got home from the Paralympics, that I got to watch it on VHS.

I was involved in the bid and I have declared my work on a number of sub-committees of LOCOG. I really thought at the start that my job would be to sit there and constantly say, “What about the Paralympics?”. I am very pleased that I have never had to do that. One committee that I sit on is the diversity and inclusion committee. It is perhaps unfortunate that some of the work that it does is unseen by the wider public in terms of the number of disabled people now employed at LOCOG and who are Games makers and will be volunteers at Games time. It is important that we see disabled people in the park act as volunteers, and that everyone else can come in and see.

The noble Lord, Lord Coe, has covered most of what I wanted to say, but I wanted to say that the Changing Places toilets are incredibly important to a number of disabled people who have higher or complex needs. They have beds and hoists. There is a superb example in Lower Waiting, if any the noble Lord would like to go and have a look at it. I will not talk any more about toilets at this point, but it is something that is changing the face of how disabled people are treated in venues—and I hope that that will carry on to other sporting events, Olympics and Paralympic Games.

Finally, again as a spectator, the fact that at the Games the seating is scattered around venues in different price points is fantastic, because there is nothing worse for wheelchair users all to be stuck in one box in a really bad space where you cannot see anything—but that is where “you lot” go. I am really pleased to say that that definitely has not happened with London 2012.

[Baroness Garden of Frognal]

My Lords, I am most grateful to my noble friend Lord Addington for tabling this amendment, because I warmly welcome the opportunity that we have had to debate this important matter. It is particularly heartening to hear the contribution from the noble Baroness, Lady Grey-Thompson, who is an inspiring role model for disability sport and has done so much to raise the profile of the Paralympic Games.

When we bid for the 2012 Olympic and Paralympic Games, we promised to make them everyone's Games. Accessibility and inclusion has been an integral part of the planning for the Games from the very outset, and it continues to be at the heart of everything that LOCOG and the rest of the London 2012 family does, as we have heard so eloquently from my noble friend Lord Coe.

London 2012 is the first Games that has brought the organisation of the Olympics and Paralympics fully together. We are aiming to go further than any previous host city to hold the most accessible Olympic Games and Paralympic Games ever. Most of what I was going to say has already been outlined by my noble friend Lord Coe and the noble Baroness, Lady Grey-Thompson. It is significant that LOCOG appointed an accessibility manager specifically to ensure that the needs of disabled people are addressed, and it has spoken to a broad range of disability groups. LOCOG has not adopted a one-size-fits-all model, but is tailoring services and products, including tickets, to the differing needs of different disabled spectators. Right from the beginning, LOCOG has integrated accessibility into the ticketing website, which has allowed visually impaired people to buy tickets using a screen reader or other assistive technology without having to call a separate phone number.