Housing and Planning Bill

Baroness Evans of Bowes Park Excerpts

Tuesday 9th February 2016 Lords Chamber

[Baroness Evans of Bowes Park (Con)]

My Lords, I thank the noble Lord, Lord Kennedy, for moving Amendment 17, which seeks to place into the Bill a power to widen the Housing Ombudsman’s role to cover private sector housing and disputes between tenants and private landlords. As the noble Lord said, private sector landlords can already join the Housing Ombudsman scheme on a voluntary basis. Indeed, many landlords who wish to assure their tenants of the quality of their services have already done so.

The Government’s interest is in protecting tenants and provisions elsewhere in the Bill already address this; for example, tenants whose landlords have failed to carry out repairs can complain to their local authority, and through the Bill the Government are strengthening the powers of local authorities to deal with landlords who do not comply with the law.

We do not wish to introduce unnecessary regulation on landlords or institute a national register, which would be the ultimate effect of this amendment since, to make it work, all landlords would be required to sign up to the scheme. Despite the excellent work of the Housing Ombudsman in resolving complaints, we think that for private landlords membership of the scheme should remain voluntary, although we encourage landlords to sign up.

Where private landlords have signed up voluntarily, they are signalling to their tenants that they are committed to a high level of service and can be expected to comply with any determination. Were they to be required to sign up, we might not see the same level of engagement with the process or level of compliance, as the noble Lord, Lord Best, intimated, and determinations would not be enforceable. We would risk increasing the number of complaints and the associated costs, while the tenants of reluctant landlords might not see the benefit.

The measures in the Bill are focused on tackling rogue landlords, but we must remember that the majority of landlords in the private sector provide good-quality and well-managed accommodation. We know that 84% of private renters are satisfied with their accommodation and stay in their homes for an average of three and a half years. The Government want to support and encourage good landlords so that they become more professional and continue to provide good-quality rented accommodation. Part of that approach involves ensuring that the regulatory framework is appropriate and proportionate, keeping red tape to a minimum and having a level playing field so that good landlords are not undercut by less reputable ones.

To support that objective, the Government have introduced a number of measures, as the noble Lord, Lord Foster, said, to drive up standards across the board, including: publishing How to Rent and other guides for tenants; developing a model tenancy agreement for use by landlords and tenants; requiring letting agents to display their fees in a prominent place so that prospective tenants will always know from the outset how much they will be charged; and promoting voluntary accreditation schemes and the industry-wide code of practice.

In answer to the question about making the code of practice statutory, we have no plans to do so because it is currently working well and we do not want to add further burdens. In relation to the Housing Ombudsman, we have no plans at this stage to merge it into a single ombudsman service because the Housing Ombudsman performs a specific role and needs to retain its independence.

I hope that on the basis of this explanation the noble Lord will withdraw his amendment.

[Lord Kennedy of Southwark]

My Lords, I thank all noble Lords who have spoken in this short debate. I take the point that the noble Lord, Lord Foster of Bath, made about the funding mechanism. We certainly need to devise a system that collects the fee with another charge or over a longer period, although, as the noble Lord, Lord Best, said, there are already private landlords who have signed up to the scheme and pay their contribution to be part of this valuable service.

That is also why our amendment put forward a pilot scheme in only one part of the country—London. At the end of the scheme, that would be evaluated by the Secretary of State and a report would be laid before Parliament; at that point the scheme might have been a great success and could be extended further or might not have worked—or somewhere in between. We gave all options to the Secretary of State to move forward.

We should not forget that, in many of the areas that I outlined in which people have protections, virtually no legal aid is available now for these things. The protections are there, but they do not have the legal aid to ensure those protections. With that, though, I beg leave to withdraw the amendment.

--- Later in debate ---

[Lord Flight]

The noble Baroness is entirely correct. That is why I asked the indulgence of the Committee quickly to address them now. That is for two reasons: first, they relate to Amendment 21 and, secondly, as I have given notice, I may not be able to be here when they are called later, for some particular personal reasons.

[Baroness Evans of Bowes Park]

No, I fear we must stick with the group of amendments that we have.

[Baroness Hollis of Heigham]

I am sorry to be a misery on this, but it is rather difficult because, when we get to that point in the debate, we will not be able to debate the amendments. They are quite some distance away; they would have needed to be grouped.