Airports: Disabled People

Baroness Campbell of Surbiton Excerpts

Monday 3rd December 2018 Lords Chamber

Asked by

[Baroness Campbell of Surbiton]

To ask Her Majesty’s Government what action they are taking to encourage all United Kingdom airports to provide appropriate facilities for disabled people, particularly the provision of both self-propelled and non-self-propelled wheelchairs.

[The Parliamentary Under-Secretary of State, Department for Transport (Baroness Sugg) (Con)]

My Lords, regulations protect the rights of disabled people and all passengers with reduced mobility travelling by air. The regulations require that assistance to meet their particular needs should be provided at the airport, as well as on board aircraft, by employing the necessary staff and supplying equipment. Currently, the regulations do not specify the provision of particular equipment, but the aviation strategy Green Paper will consider how to improve the experience of disabled passengers throughout their journey.

[Baroness Campbell of Surbiton (CB)]

I thank the Minister for her reply. Is she aware that according to data from the Civil Aviation Authority’s own accessibility survey, out of 3 million requests for assistance made in UK airports last year, half a million people were unhappy with the assistance provided to them, and of those, one in 10 said that it was very poor? Examples include being left in a wheelchair, being left on an aeroplane, expensive wheelchairs being broken and, in my case, being left on an aeroplane for two hours because they refused to bring my chair to the plane door. In the light of this, can the Minister assure the House that the Government’s aviation strategy will contain more stringent ways to address this outrageous discrimination with more than just guidance and regulations that we know do not work? Will she also tell me how many disabled people were involved in developing the strategy?

[Baroness Sugg]

My Lords, I assure the House that the aviation strategy Green Paper due to be published in the coming weeks will indeed address these issues. The noble Baroness is right that, in a recent CAA survey, one in 10 passengers who requested assistance were fairly or very dissatisfied with the service provided. That is obviously not good enough. The Green Paper will propose a passenger charter, which will clarify what can be expected from airlines, airports and airside services, including on wheelchair damage and waiting times, and will improve the standards of service for passengers with reduced mobility.