Disabled Access: Standards

Baroness Brinton Excerpts

Wednesday 28th February 2018 Lords Chamber

[Baroness Sugg]

My Lords, I would say that we have made quite a bit of progress on the accessibility of transport in recent years. As a result of the investment made under the access for all programme, more than 75% of rail journeys will now be through step-free systems, and we have made significant progress across the rail system, and also the bus system.

[Baroness Brinton (LD)]

My Lords, I served on the Select Committee on disability chaired by the noble Baroness, Lady Deech. Evidence that we took from the Minister, senior civil servants at the Department for Transport and, indeed, from train operating companies, indicated their intention to improve access for wheelchair users on trains. Over the last year, many train operating companies, including Southern Rail, have now instituted a 24-hour rule, with no flexibility at all and no service at unmanned stations for people in wheelchairs. Will the Minister meet me, the noble Baroness, Lady Grey-Thompson, and any other disabled users? We are hearing a lot from people who say that they are not getting a baseline standard of service, and that it is going downhill.

[Baroness Sugg]

My Lords, as part of the franchising process we are introducing an accessibility delivery plan, which will ensure that the end-to-end journey experience receives due focus when franchises are awarded. However, I will be happy to meet the noble Baroness to discuss this further to see what more we can do, as I do understand that this is a problem.