(9 years, 10 months ago)
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I thank the Minister for his generosity, even with his beard. He is being kind in responding to the comments from colleagues, but he has not responded to one particular point raised by my hon. Friend the Member for Hereford and South Herefordshire, which concerned BT’s performance as a monopoly provider. My parents moved house recently, well before Christmas. They moved into a mobile phone not spot in Begbroke in my constituency, and applied for wi-fi. It was only put in place on Monday. That is an unacceptable level of service, and it is common. How will the Minister improve the level of service from BT?