DWP: Performance

Anne Begg Excerpts

Monday 30th June 2014 Commons Chamber

[Dame Anne Begg (Aberdeen South) (Lab)]

We have to remember three things about welfare reform: first, it is fiendishly complicated; secondly, there are always unintended consequences; and thirdly, enacting such change takes a very long time and can often cost quite a lot of money. It is fiendishly complicated because people do not lead simple lives; they lead very complex lives. In modern Britain, we have very complex family circumstances. The welfare system has grown up over the decades with things being added and, very often, not being taken away because to do so might result in unintended consequences.

The unintended consequences arise because whenever any Government propose change, there are always things that they do not think about. I often think of welfare reform as being like a big blancmange—when you press down on one bit, something pops up somewhere else. For instance, when the Government decided that they were going to raise the pension age, I am pretty sure they did not think of the unintended consequences for the group of women born in 1953 or 1954 who have found that their state pension age has risen by almost two years. The Pensions Minister, who is in his place, has tried to get round that particular unintended consequence, but not with much success, and that group of people feel very aggrieved.

Even more complicated is universal credit, with six pre-existing benefits going into one benefit. It seems so simple to say, “Let’s have a single working-age benefit,” yet it is incredibly complicated. As soon as we start putting things together, as in universal credit, we get unintended consequences when we start to introduce things such as free school meals or child care and suddenly the disregards and tapers that were in the original plan seem to be not as good or generous as they might have been.

It takes a great deal of time to implement any change. That is why, over the years, previous Governments have looked at one area of welfare reform at most, and tackled that one area, only to find that it takes much longer than expected. When the previous Labour Government introduced employment support allowance and the work capability assessment, they thought that perhaps it could start to migrate two years into the process. Part of the problem in this area is that when the coalition Government came into office in 2010, they speeded up the migration process at a time when it was not working properly for new claimants. That is exactly what we see again with the introduction of the personal independence payment that is going to replace disability living allowance. The Secretary of State keeps saying, “We want to take time to get things right.” Well, there is taking time to get things right and there is a sensible speed of implementation.

The problems with ESA started when we started to migrate people from incapacity benefit to the new benefit. Those problems should have been solved for new claimants before the migration started. The Government have decided to slow down the migration of people from DLA to PIP for the very good reason that they have not got PIP working for new claimants. Part of the problem was that instead of doing a proper pilot so that there was a cohort who had gone through the whole process before it was rolled out across the country, the Government allowed only a month before rolling it out. As a result, not one single individual had gone through the whole process, so the Department did not know how long each assessment was going to take.

Reform takes a long time and needs to be done in stages. It is hard enough for any Government and any Department to implement change in one area of welfare, but this Government and this Department are trying to implement it in several areas. The problem is that they have bitten off more than they can chew. At last Monday’s DWP questions, I asked about the various backlogs. The Secretary of State said today that the backlog of those awaiting assessments for employment support allowance—work capability appointments—had fallen to 688,000. It was 700,000 at the beginning of last week, so it is certainly falling, but it is still a huge number and a huge backlog.

The Government have bitten off more than they can chew because they have forgotten the three basic lessons about welfare reform: it cannot be done easily, it cannot be done simply, and it costs a great deal of money.

--- Later in debate ---

[Mr Harper]

I will not give way, because I am very limited on time.

I am very pleased that Ministers took thoughtful action so that the contract could be ended with Atos having to pay compensation to the Department and to the taxpayer, rather than the taxpayer having to compensate Atos.

[Dame Anne Begg]

Will the hon. Gentleman give way?

[Mr Harper]

I will give way to the Chair of the Select Committee.

--- Later in debate ---

[Dame Anne Begg]

If the hon. Gentleman is right that the Atos contract for the delivery of the work capability assessment was a mess, why is he not criticising his Government for using the same company on a new contract for a very different benefit called personal independence payment?

[Mr Harper]

That is partly because she did not give me a chance. I was talking about the employment and support allowance and the work capability assessment. Atos has not performed well on the work capability assessment, and I am very pleased that that has been terminated, but it had to be done thoughtfully so that compensation was due from the company to the taxpayer, not the other way round.

The Secretary of State set out very carefully the Government’s approach to rolling out personal independence payment. It is the right policy to deliver more support for disabled people, and to help them to get into work and to live independent lives. I am not pretending that it is easy—it is a difficult thing to do—and I am pleased that the Secretary of State has had the courage to continue.

On employment, we must recognise that there are 2 million more jobs in the private sector. I forget which Opposition Member tried to suggest that all these new jobs are simply schemes. The fact that there are 2 million more jobs in the private sector means that, even with the difficult decisions we have had to take in reducing jobs in the public sector, there has been an overall net increase of 1.7 million jobs.

What I am proudest of—as a combination of our immigration policy, employment and welfare policies and skills agenda—is the fact that three quarters of the jobs created since the election have gone to British citizens. In the five years up to the crash, the Labour party’s policies meant that less than 10% of the jobs that were created benefited British citizens. That was a disastrous failure and a policy mistake that I am glad this Government have put right. My right hon. Friend the Secretary of State can be proud of his record, and this party can be proud to support him in the Division Lobby this evening.