Digital Exclusion (Glasgow)

Debate between Ann McKechin and Stephen Crabb

Tuesday 2nd July 2013 Westminster Hall

[The Parliamentary Under-Secretary of State for Wales (Stephen Crabb)]

I congratulate the hon. Member for Glasgow North (Ann McKechin) on securing this important debate, speaking in large part to the findings of the Carnegie UK Trust report, on the challenge of digital exclusion in Glasgow. In presenting its findings and some of the difficult and challenging issues raised, she did huge justice to the report. I commend her for the typically practical and constructive approach she has taken this afternoon.

How we involve more people in the digital community is an important subject, which we take seriously across Government. My right hon. Friends the Under-Secretary of State and the Secretary of State for Scotland are mindful of the issues the hon. Lady raised this afternoon and are aware of the report. Without wishing to make diary commitments on behalf of the Under-Secretary of State, I am sure that he will be more than happy to meet the hon. Lady to discuss the topic in greater detail. I will let him arrange that with her. Much of the agenda we have talked about is devolved, and it is in large part the responsibility of the Scottish Government to address the issues, but I assure hon. Members that the UK Government are working hard to raise the level of digital inclusion across the whole of Britain.

The Carnegie UK Trust report says that Glasgow has one of the lowest broadband take-up rates in the UK, which is true, but we should not allow that to overshadow the progress that has been made in the city. Take-up in the greater Glasgow area increased by 20% between the start of 2011 and 2012, exceeding the Scotland-wide rate of increase, which is closing the historic gap between Scotland’s broadband take-up and the UK average. Catch-up is taking place in Scotland and in Glasgow itself, so we can point to a relatively positive picture, but that does not detract from the gap that the hon. Lady spoke about.

The concept of digital inclusion lies at the heart of the Government’s digital strategy. “Digital by default” is our ambition for Government services, but it is not and will not be mandatory for everyone. It is important to stress to all hon. and right hon. Members that we all need to do our bit to dispel any scare stories or myths that suggest that people will not be able to access the services they are entitled to or claim the benefits they need if they do not have access to the internet at home. I was interested to hear the hon. Lady’s point about not being able to pause in the middle of an online application for benefits. That is the first time I have heard about it. I will certainly look into it, and not only from a Scottish perspective.

We recognise that it will not be possible or appropriate for everyone to receive and manage future payments of universal credit online. The Department for Work and Pensions is working closely with local authorities, to provide access to the benefits system in a variety of ways. As part of that, the Department is sponsoring local authority-led pilots around Britain, including in Dumfries and Galloway and in North Lanarkshire. For those able to use the internet, but without their own computer, all the Government’s digital services are available through the free internet access provided at libraries, and in this Glasgow is particularly well served, with 33 local libraries in the Glasgow city area offering free internet access. I completely take her point that internet access at home is particularly important for a jobseeker.

[Ann McKechin]

I am grateful to the Minister for replying in such a positive manner, particularly about the online application form for universal credit—my caseworkers were horrified when they came back from a presentation on it. In some parts of the city of Glasgow, where broadband access is at only 20% and there may be only one small library, there are physical issues with the sheer lack of computers, and that is even if all the libraries in the city provided them. There are queues of people trying to book appointments at the library. They are competing not only with other job applicants, but with other users of library services.

[Stephen Crabb]

I hear what the hon. Lady says. All I can say in response is that the Secretary of State and the Under-Secretary of State meet regularly with Scottish Government officials and Ministers, and with city council leaders as well, and if there is a physical capacity issue, in that there is not enough digital infrastructure for the demand, meaning that people who do not have internet access at home cannot benefit from the publicly available services, they can certainly discuss that with them.

As the Minister of State, Department for Work and Pensions, my hon. Friend the Member for Fareham (Mr Hoban) has previously said in the House, all jobseekers claiming benefits have a personal adviser whose role it is to support them back into work. If an adviser identifies that someone does not have the knowledge and skills needed to access online services, they can discuss those needs with the jobseeker and arrange for suitable IT training to be provided. In fact, the Department for Work and Pensions is currently piloting a digital skills assessment tool in four jobcentres in the east of Scotland, which will be used by advisers to assess claimants’ digital ability. I hope that what I have said goes some way in addressing the hon. Lady’s point about jobseekers’ lack of skills in relation to making job applications or accessing benefits online.

The hon. Lady slightly humorously talked about Glasgow being at the top or the bottom of the league table of things that were “not very good”—I think that was her phrase. We should remember, however, that some really positive and encouraging things are happening in the city. I am sure that she and the hon. Member for Glasgow Central (Anas Sarwar) will be only too aware of those initiatives, and will have done their bit to champion and support them in recent months and years.

I would like to take this opportunity to highlight a few of Glasgow’s recent successes. The UK Government are supporting the city of Glasgow to lead the way in using modern technology to support growth and increase sustainability. Glasgow beat off bids from a number of other cities around the UK to be awarded £24 million as the host city for the Technology Strategy Board’s future cities demonstrator project. The university of Strathclyde recently secured funding for two of the UK Government’s catapult centres, looking at offshore renewable energy and high-value manufacturing, which are important sectors for future growth. In 2013, Glasgow overtook Edinburgh in the global financial centres index for the first time, making it the highest-ranking financial centre in the UK behind London, and Glasgow is to host the Commonwealth games next year, which will be a highlight for the whole of our country.