Oral Answers to Questions

Debate between Ann McKechin and Norman Lamb

Thursday 24th May 2012 Commons Chamber

[Norman Lamb]

I hear the hon. Gentleman’s point, but the transformation being undertaken through pilots in both main and local post offices has been received incredibly positively by customers, with 90% satisfaction rates, and by the sub-postmasters and postmistresses who are delivering those services.

[Ann McKechin (Glasgow North) (Lab)]

Does the Minister share my concerns about the lack of vetting of staff who will be operating the new Post Office Local network and that that will result in a reduction in the level of assurance that customers can expect?

[Norman Lamb]

I do not think that that concern is fair. The response from customers has been incredibly positive. More than 200 Post Office Locals have been piloted so far and the response we are getting is very positive. If we can make post office services more accessible, particularly by extending opening hours, increases in the number of sales can be achieved. There has been an increase of 9% in sales and in the number of customers coming into the post offices, so that is a real success story.