Ann Clwyd
Main Page: Ann Clwyd (Labour - Cynon Valley)Department Debates - View all Ann Clwyd's debates with the Home Office
(10 years, 5 months ago)
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Ann Clwyd (Cynon Valley) (Lab)
My constituent was hoping to go on holiday in two weeks’ time. She applied in February this year for passports for three children. She called the Passport Office on 8 May to find out the progress of the application, and was told by a member of staff that they would call back. No call was received. She called again on 18 May and was told by staff that they would look into it. No call was received. She contacted the Passport Office again on 29 May, and was told by staff that her daughter’s birth certificate had been mislaid. On 30 May she sent another birth certificate by recorded delivery, and on 3 June she was told that the application was with the examination team. She will be going on holiday in just two weeks. My office has contacted the MPs hotline on several occasions, but after a bit it just goes dead. We have continued to ring, but not once has anyone answered the phone.
Mrs May
I accept that the service the right hon. Lady and her constituent received is not good enough. If she makes the details available, we will ensure that HMPO chases up that particular case. As I said earlier, more staff are being put on the general inquiries hotline to try to ensure that people do not receive the same response as she and her constituent received when they tried to get information—that was not good enough.