Health

Ann Clwyd Excerpts

Monday 9th June 2014 Commons Chamber

[Ann Clwyd (Cynon Valley) (Lab)]

This is the seventh occasion I have quoted from patients’ letters on the NHS. They are patients from all over the country. In some cases I will name where they come from, because they have given me their permission to do so.

A few weeks ago, when I gave evidence to the Select Committee on Health, I was asked whether things had changed as a result of the report I produced jointly with Professor Tricia Hart last year. The only way I could answer was to say that I will know that things have changed when the letters stop. I am afraid the letters have not stopped: they keep coming, and while they keep coming I shall continue to quote from them.

I received a letter from a woman who went to see a friend in hospital. The friend was given an enema while she was there. The letter states:

“Myself and other visitors therefore waited outside while this took place. The nurse then disappeared for forty minutes. When I questioned the nurse about being away for so long she explained that there are two other staff members on the ward but they are not qualified to carry out this procedure…I then waited outside again while she was changed. Once this was finished I noticed that her nightgown had not been changed, so therefore assumed it was clean. The next morning when I arrived with a clean nightgown, she was still in the previous day’s clothing and was not changed until she had been washed. Later, when I was going home, I found the previous nightgown shoved into a cupboard in a plastic carrier bag. The nightgown was completely soiled, so it was evident that she had been left wearing this from roughly 2pm and throughout the night. I reported this to a nurse who said she could not explain why this had happened.”

This illustrates again the importance of patients in hospital being shown dignity.

Another letter concerns a wife visiting her husband in hospital:

“The oxygen mask he had on had slipped down off his nose so many times it had blistered it, his wife had to put plasters from the pharmacy on herself. On his bed table at the foot of his bed was a pack of sandwiches, bottle of fizzy drink, a urine tray with urine in it and standing in that was a urine bottle half filled with urine…The man 2 beds up soiled his bed, stripped naked and walked round the ward with excrement all up his legs. Out of the ladies toilets came a lady crawling on her hands and knees with her underwear round her ankles, 2…nurses picked her up, said she was a naughty girl and dragged her up the ward. Then 5 minutes later out of the other door first appeared a walking stick, then a little man wearing a nightgown and a hat with a bobble on the top, stick in one hand and dragging his soiled nappy full of excrement behind him past”

her husband’s bed.

Another letter said:

“I have been waiting for over three months for a colonoscopy at Singleton hospital, Swansea. I have pains in my stomach. I attach an e-mail received from the Health Board stating that the waiting list for urgent endoscopies in Swansea is 35-40 weeks. No estimate is given for non-urgent endoscopies. I find the situation scandalous. If you wish to publicise this appalling state of affairs and use my name, you can do so.”

The health board wrote to the man saying:

“Unfortunately, the Endoscopy department is experiencing a backlog of patients waiting for appointments, due to the ongoing demands on the service. The current waiting time in Swansea for an urgent endoscopy can be up to 35 to 40 weeks. Plans are in place to address the backlog over the coming months. In the meantime if you are experiencing symptoms which you are concerned about, they would suggest you make an appointment to see your General Practitioner”.

Another letter states:

“My mother aged 85 was admitted to hospital…and treated as an in-patient for 3 weeks for a badly sprained wrist. My concerns about the longevity of the injury and lack of improvement, continued pain and swelling were ignored and only after an official complaint was made…by me did medical staff agree to re x-ray the wrist, where upon it was found to be badly broken. Whilst still an in-patient…when her wrist was due to be set, my mother’s call for assistance to help her to the bathroom went unanswered and she fell in the ward. I was not contacted by the hospital and advised of her fall. When I made it known to staff that I knew she had fallen I was told ‘it was nothing, a little fall and there was no injury’. My mother was discharged…I had to call out her GP”

a couple of days later

“since she was experiencing severe groin pain. Over the weekend the intensity of pain increased and my mother could no longer walk. She was taken by ambulance to Morriston Hospital, an x ray revealed a fracture of the pubis and my mother was again admitted as an inpatient that evening.”

She then talks about the standards of medical attention, stating that the

“care received was negligent, her treatment was inappropriate and exacerbated her injury. The consequence for my mother is long term and permanent impairment of mobility and quality of life.”

Another letter concerns someone admitted to a hospital in north Wales:

“Doctors were rarely seen especially not at weekends, equipment had to begged and borrowed from other wards. I feel that when he was admitted he was seen as a very old man who was probably not going to survive…He’d always been a positive, uncomplaining sort of person. It was subsequently discovered that he had an ulcerated digestive tract so forcing him to eat, as was initially happening, was bordering on the cruel.”

Finally, a letter states:

“I went to the GP last February and was diagnosed with a prolapsed womb. I was put on the proverbial waiting list. After two months I rang the Princess of Wales hospital to ask how long to my appointment. I was told the earliest I would be seen would be end of August possibly early September! A few weeks ago against all my labour principles and out of sheer anxiety of the unknown I paid £150 to see a gynae consultant (this was in one week of phoning for an appointment!) The consultant confirmed I had a prolapse, I would need a hysterectomy and a bladder repair…I was then told if I paid privately I could have the operation in two weeks!”

at a cost of £6,646. The letter continued:

“However this is the punch line. If I wanted to be put on the NHS list it would be 9/10 months! That means from seeing my GP to surgery will be 18 months. I can not believe it! I refuse to go privately; I want NHS treatment. My condition is now impacting on my everyday life…without going in to the finer details it is undignified. I went back to my GP last week asking her to expedite my referral.”

That is one of many shocking cases, and I could fill the next five hours reading out the others I have received.