Electronic Communications Code

Andrew Percy Excerpts

Tuesday 8th December 2015 Westminster Hall

[Andrew Percy (Brigg and Goole) (Con)]

I beg to move,

That this House has considered mobile phone coverage and the Electronic Communications Code.

It is a pleasure to serve under your chairmanship this afternoon, Mr Davies.

Before I start on the main content of my speech, I shall quote some of my constituents; apparently, that is a part of the kinder politics we now find ourselves in—as if no one had ever quoted a constituent before. I called for this debate because of the ongoing issues with mobile phone coverage in my constituency. Andrew from Rawcliffe said:

“I live in Rawcliffe and can use my phone only from upstairs, hanging out of the bathroom window.”

Gary from Goole said:

“As an employee of the Carphone Warehouse in Goole I’m on the front of finding many customers who struggle to get a decent signal in areas where I would expect to receive a strong signal.”

Mike from the Isle of Axholme said:

“O2 coverage in Epworth has been terrible lately, with no signal for hours on end.”

Sue, also from the Isle of Axholme, said:

“I would just like reception in Fockerby and Garthorpe without a walk in the garden!”

Another of my constituents, Jim from Wrawby, pointed out that in the absence of the roll-out of superfast broadband in his area—it has been generally very good in north Lincolnshire—he has to rely on mobile wireless broadband.

Significant issues remain. At the back end of last year, I secured a debate on this subject following a survey I conducted among 6,500 of my constituents, many of whom responded. Seventy per cent of respondents reported significant issues with access to mobile phone services. That is an ongoing problem throughout east Yorkshire and north Lincolnshire.

I do not want to be wholly negative, because some positive things have happened. We have seen big improvements in mobile phone coverage in parts of my constituency, but there is no doubt that there is a lot more to be done. I have met the providers on numerous occasions and they have all promised me that they are going to make improvements, but progress seems to be very slow indeed.

Consistent mobile phone coverage is essential in the modern world. For small businesses to succeed and for families and friends to stay connected, they must be able to rely on the mobile phone coverage to which they subscribe. The issue is very much one of people getting what they are paying for.

[Ian C. Lucas (Wrexham) (Lab)]

I am grateful to the hon. Gentleman for securing this debate, and I agree entirely on that last point. It appears that individual companies do not give sufficient information about what people will receive in their area. For example, people in Wrexham are not given specific enough information about the quality of service they will receive.

--- Later in debate ---

[Andrew Percy]

The hon. Gentleman is absolutely right, although in fairness the mobile coverage checker that has recently been introduced should help people to zone in on where they are and check their coverage. Nevertheless, a lot of constituents in my patch tell me that according to the coverage maps their coverage should be good, but they are literally having to hang out of the bathroom window with a finger in one ear trying to get a signal. That is not acceptable.

The issue is not only about the signal at home. People travel and move around, as we would all expect them to. My constituents are sick and tired of losing their signal. Instead of going to the party conference—in my view, no one should ever attend a party conference—I went to Canada. Over the November recess, I drove from Regina in Saskatchewan to Calvary in Alberta, crossing the badlands of southern Alberta, and there is nothing in between. I lost my 4G signal for all of five or 10 minutes of a six and a half to seven-hour journey. I cannot get on to the M18-M62 interchange in Goole without losing my signal, or use the east coast main line every week without the signal dropping in and out. It is unbelievable that in a country as vast as Canada I was able to get 4G access the whole length of that journey; I have little chance of that at home.

[Chris Davies (Brecon and Radnorshire) (Con)]

I thank my hon. Friend for securing this debate. It is great to hear about his trip to Canada, but in my constituency of Brecon and Radnorshire we unfortunately do not have those vast expanses between places—we have vast mountains instead. That means we have terrible problems with our mobile phone signals. I have a couple of ideas that I would like to put to the Minister in my next intervention, if I may.

[Andrew Percy]

I think that was an intervention to ask permission for another intervention, which I am sure the Minister will be happy to accept. In our area we have the opposite: most of my constituency is a fair few feet below sea level. We are as flat as a pancake—a bit lumpy in some places, but generally quite flat—yet the signal is ridiculous. The Isle of Axholme is a prime example. It is largely as flat as a pancake, but the signal in places such as Fockerby and Epworth is absolutely terrible.

In the year or so since I last secured a debate on this subject, there has been some progress, which I want to acknowledge. The £5 billion investment deal that the Government signed with the mobile operators has made some improvements. It will guarantee voice and text coverage from each operator across 90% of the geographic area of the UK by 2017, although we still need more action on notspots, of which there are two in my constituency. Full coverage from all four mobile operators should increase from about 69% to 85% by 2017.

There have, therefore, been some improvements, but although 99% of premises can receive a 2G signal, Ofcom has found that the proportion of the entire UK landmass that is able to receive a signal from all four operators has remained at 55% since last year. Nevertheless, I welcome the Government’s announcement in the comprehensive spending review of £550 million to make the 700 MHz spectrum available over the next five years.

The most recent update on coverage was in Ofcom’s “Connected Nations 2015” report, which found that almost 46% of the country now has 4G coverage from all major operators. It would be unfair of me to say that some of the improvements have not affected my constituency, because they have, but we still have significant issues with progress on this matter. I welcome some of the other moves. Voice over wi-fi is a really important way of helping people at home, although in many parts of the country the roll-out of superfast broadband has been disappointing. I exempt from that the north Lincolnshire part of my constituency, where the roll-out has been incredible, but the roll-out in the East Riding of Yorkshire part can best be described as hopeless—I think my hon. Friend the Member for Beverley and Holderness (Graham Stuart) will agree. It is all right having voice over wi-fi, but people often do not have access to that at home.

[Simon Hart (Carmarthen West and South Pembrokeshire) (Con)]

In many respects, would it not almost be better in some areas to have no coverage or complete coverage, rather than good coverage in one area and bad coverage in another? It is creating a social and economic divide that seems to be getting wider rather than narrower. The Prime Minister’s welcome comments about universal broadband really ought to have been about universal minimum standards throughout the whole of the UK and for mobile phones as well.

[Andrew Percy]

My hon. Friend makes a valid and important point. I completely agree: the arguments that apply to access to superfast broadband also apply to mobile phone coverage. The two are now indistinguishable. People do the same things on their mobile networks as they do over broadband. They use both for the same thing, whether that is work or keeping in contact with friends and family. Of course, many people now do not have a landline; they simply rely on their mobile.

With your permission, Mr Davies, I want to leave a couple of minutes for my hon. Friend the Member for Beverley and Holderness to comment. I have some questions about the electronic communications code, on which the Government consulted earlier in the year. The networks have expressed concerns that the code has not been meaningfully updated since it was introduced in 1984, and the Law Commission called it “complex and confusing”. According to the mobile providers, reforming the code is the single most important step that the Government can take to reduce the costs of network extension and improve mobile coverage. Before this debate, the operators told me that they can build a new site and put in new kit in about three months, but, because of the complexities of the code, it takes a year to 18 months to complete that work.

I hope that there will be a response to the consultation, but I have a couple of questions for the Minister now. On fair site payments, we need to end the practice of landowners being able to demand ransom rents because the lack of alternative sites locally means a lack of competition. That is a particular problem for rural roll-out.

[Julian Sturdy (York Outer) (Con)]

Is it not correct that rents on rural phone masts are much lower than those on urban phone masts?

[Andrew Percy]

I suspect that the situation changes from site to site. The problem with many of the rural masts is getting access at particular times of the year, perhaps because the harvest is on. With landowners in rural areas, it can be more complicated and difficult to get access. The average punter expects an outage in the network to be fixed within four hours. At the moment, it takes about 48 hours, and sometimes a lot longer, for the companies to negotiate access.

We want the fair site payment, and we want the sharing and upgrading of sites to be reflected in the new code. Under the current code, mobile operators have to renegotiate rental terms when they wish to make a change, such as to deploy new technology or reduce the number of masts. That is patently ridiculous.

We need quicker access to sites. It is nonsense that it takes 48 hours to gain access. There is a problem with the EE signal in Burton-upon-Stather at the moment, and the landowner has held up access for weeks. It is partly due to the harvest, so there may be legitimate reasons, but it is clearly not good enough that the companies are unable to access the sites when there is an outage. In fairness to the operators, it means that they cannot deliver the service they wish to deliver.

We want better dispute resolution in the new code. There is a disconnect between the main networks and the independent mast operators on the issue of whether they should be covered by the code. I do not plan to get involved in that dispute; it is one for the Minister. [Interruption.] He is nodding away—I can see that he already has the solution.

This is an important issue for my constituents. There have been improvements, but we want the roll-out and the improvements that the networks have promised to happen much more quickly. With your permission, Mr Davies, I will hand over to my colleague.