Rail Services: South-east London

Andrew Jones Excerpts

Wednesday 6th March 2019 Westminster Hall

[The Parliamentary Under-Secretary of State for Transport (Andrew Jones)]

It is always a pleasure to serve under your chairmanship, Sir Henry. I, too, congratulate my right hon. Friend the Member for Bexleyheath and Crayford (Sir David Evennett) on securing this important debate. Many important issues have been raised, and I will be scampering through trying to answer all the comments from colleagues, including on the landslip that my right hon. Friend raised with me before the debate, as he is a vigorous champion for his constituency. I will also talk about the infrastructure works, Southeastern’s performance, Crossrail and Ebbsfleet.

I will start with the landslip at Barnehurst. Landslips cause significant delays and cancellations, as trains obviously have no real capacity to deal with any kind of small obstacle. If there is debris on the track after a landslip, Network Rail will often need to re-route services to enable the landslip to be cleared and the infrastructure to be checked to ensure that it is safe and operational. There are always concerns, even after a small landslip, that the slope may be permanently weakened. Some of the slopes, or cuttings, on the side of the tracks may need to be strengthened as a result. That may include improved drainage or adding stronger materials to the slope, such as steel rods or soil nails, and that work can take some time.

The landslip at Barnehurst took place on 11 February and the service was not fully reopened until the following week on Monday 18 February. That was a significant inconvenience for the travelling public in the area, but work has been done to mitigate future landslips. I know that it has been a regular problem in the area, and to help to prevent further landslips Network Rail has installed remote sensors and cameras that send its monitoring headquarters regular information, including visual information, about the condition of the cutting.

While removing the debris and the slope, Network Rail has taken the opportunity to put in place some further mitigation. It has taken away 300 tonnes of earth and trees, and built a 30-metre retaining wall with steel beams piled six metres into the ground to stop another landslip. Network Rail has also removed and replenished the contaminated ballast, and tested all the signalling. If any slips occur again in the area, the wall that has been erected should prevent any further disruption to the line.

I know that my right hon. Friend the Member for Bexleyheath and Crayford met representatives of Network Rail to discuss the issue, and that they have explained to him what is going on. That work includes geotechnical surveys to understand the cause, not just to deal with the symptoms. Network Rail also plans to carry out more intensive remediation work at the site over the next two years. That underpins the wider investment that is being put into the south-east through a Network Rail funding settlement for the next five years. That will allow for a significant increase in expenditure on maintenance and renewals, all of which is designed to reduce the frequency of serious incidents and to provide a more reliable service. That underpins the comments we heard from Members across the Chamber.

I note the clear concerns about Southeastern’s performance in the recent passenger survey. I fully understand, and strongly agree, that passengers want a timetable that they can rely on. Their days and working careers are built around predictable structures, and timetables matter. The May 2018 timetable changes caused some unacceptable disruption, but important lessons were learned and implemented. The December timetable change was introduced successfully. The industry has significantly reduced the timetable changes to minimise the risk of severe disruption, and has introduced a phased, more gradual approach to enhancements.

Many changes were focused on improving performance and reliability for passengers. It might be of interest that in the next control period, starting only next month, we will introduce a new “on time” performance measure to assess the reliability of every journey. That will provide greater transparency about performance at every station along the route, not just whether trains reach their final destination on time. It is part of a much wider commitment by the industry, and by Government, to provide a rail service on which passengers can rely.

If train operating companies are unreliable, we must hold them to account. We have worked closely with consumer groups and the industry to create an independent rail ombudsman. That scheme is free, easily accessible and simple to use. It is designed to be a one-stop shop for passengers on issues to do with complaints handling, customer service and compensation. Of course, we want to get to a place where we do not have to worry about compensation; we just want the trains to be on time, every time. That is the purpose of our investment.

[Matthew Pennycook]

As the right hon. Member for Bexleyheath and Crayford (Sir David Evennett) mentioned, rolling stock is key to reliability. The rolling stock on this line is, I think, 25 years old or more. Is the Department working with the operator to introduce new rolling stock in the near future?

--- Later in debate ---

[Andrew Jones]

I am coming on to the next franchise, but I should point out that we are seeing a fantastic change to the rolling stock right across our nation. We are going through a change that is equivalent to when we went from steam to diesel, with about 7,000 new vehicles entering service across our nation.

There were clear concerns about Southeastern’s performance. It has been improving recently and remains stable. Cancellations are reducing. A key change has been the improved collaboration between Southeastern and Network Rail. The latest statistics on the public performance measure indicate that 88.1% of services arrive at their final destination within five minutes of the planned arrival time. Today, it is 96%—I checked just before coming into the Chamber. However, we recognise that there is much to do, and we want the trains to be on time every time.

The issue of Lewisham signalling was raised, which is a significant piece of work. More than £130 million-worth of work will take place between now and Easter 2020. This Easter, £55 million will be invested in the Lewisham, Woolwich and Charlton area. In Easter 2020, £81 million will be invested in the Hither Green area. All of that will upgrade the signalling to provide a more robust service.

I cannot announce to the House when a decision will be made on the next franchise. The current franchise was extended in December, and the agreement will now expire, as was said, on 23 June. We are still in the process of evaluating the agreement for the next franchise. It has taken longer than anticipated because we want to ensure that passengers get the best possible deal. The invitation to tender is expected to bring some significant benefits in the new franchise, including longer trains, more space for passengers, increased availability of staff and improved communication with passengers, especially during periods of disruption. A comment regularly made whenever there is disruption is, “Just tell us what’s going on.” That is the voice of passengers, and it has not been as strong as it should have been.

[Gareth Johnson]

As the Minister will know, I was very pleased to have the Oyster card extended to Dartford. Does he agree that the provision of smart ticketing must be included within any new franchise agreement?

[Andrew Jones]

I strongly support smart ticketing, and it will be in the next south-eastern franchise. It is popular with customers, and helps them with the convenience of their journey, though it is tough to deliver. We have also had requests regarding Delay Repay compensation. The next south-eastern franchise will include Delay Repay compensation kicking in from 15 minutes of delay. Alongside that we will see new services on Sundays, and wi-fi and mobile connectivity. I am keen to bring that significant range of customer benefits to the constituents whom the Members present serve as soon as possible. I have heard what has been said about the urgency of delivering it, and I will update the House as soon as we can.

I share both the excitement about the scale of Crossrail and what it will deliver for the country and the frustration that it will not be delivered on time. The Crossrail board decided to delay the opening on 29 August last year, and informed the Government of that. We do not yet have a new date for the opening. I have met representatives of Crossrail to press the case. I want to see the scheme out there as fast as possible. It will increase capacity and rail transport in London by 10%, and bring an extra 1.5 million people within 45 commuting minutes of London’s key business districts.

On extending Crossrail or, as my hon. Friend the Member for Dartford (Gareth Johnson) said, completing it, I am instinctively sympathetic to the idea that transport investment is a driver of economic growth. It unlocks potential for commercial and residential opportunity. I fully understand the strategic importance—not just in the areas represented by the Members present, but nationally—of the potential of the Thames estuary. A strategic outline business case has been submitted to the Department, looking at options to extend Crossrail to Ebbsfleet. We are considering those proposals and will respond to the promoters in due course. I cannot give a date yet, but I recognise the urgency.

I will look at the points made by my right hon. Friend the Member for Sevenoaks (Sir Michael Fallon) regarding fares. The Government want to help people to keep more of their own money. That is why we have increased the personal allowance, and why we are in our sixth year of freezing the regulated fares, or capping them so that they can increase only in line with inflation. However, I will look at the specific points mentioned. I will also look at the point about Maidstone. We are certainly committed to improving regular services between Maidstone and the City as soon as possible, and we are working very closely with the industry to finalise plans for the remaining stages of the Thameslink timetable. That work includes future services from Maidstone East.

I fully recognise the importance of rail to the constituents served by colleagues present. Work is taking place to strengthen the area around the Barnehurst landslip, and we are working to bring the matter of the franchise to a conclusion as quickly as possible, so that people know where they stand and the travelling public receive the benefits. I thank right hon. and hon. Members for their contributions. I hope to leave the travelling public watching the debate with the clear impression that we are working to give them the rail service that they deserve.

Question put and agreed to.