(6 years ago)
Commons ChamberI congratulate my hon. Friend on his work with the jobcentre in Crawley to ensure that claimants get the best benefits. We have had some changes from the Budget, as he will be aware, and will bring forward more details of regulations to help to deliver those outcomes as soon as possible.
Yes, it is a very important point and one that we are well aware of. We cannot assume that everybody can, as the hon. Gentleman puts it, work a computer. We have made provision in the arrangements to ensure that people can have access and that job coaches can work with people remotely via telephone and also engage in their communities, perhaps in different places from the jobcentre. However, I will keep a careful eye on this issue to ensure that we are delivering a truly comprehensive service, so that everybody, whether they can work a computer or not, can access it.
(6 years, 11 months ago)
Commons ChamberI thank my hon. Friend for making such an important point. It is for us all to remember that our staff—they are the frontline—so often have to deal with these abusive phone calls, and they do such a fantastic job in usually protecting us from them, but they often have to deal with a torrent of abuse. Yes, I completely share her view, and I wholeheartedly endorse what she says about the people who work for her, as I do about everybody whose staff working for them put up with a level of abuse that we all have to endure.
On behalf of my party, I warmly—I repeat, warmly—welcome what the Home Secretary has said to us today. May I suggest that one way to help to tackle this problem would be to redouble our efforts in teaching about democracy, and teaching about debate and the courtesy of debate, in our schools the length and breadth of the United Kingdom?
That is a very interesting point. I believe that the coarsening of debate in the political environment has led to the acceleration of this, and I will certainly pass on that point to the Department for Education.