Oral Answers to Questions

Amanda Milling Excerpts

Wednesday 7th December 2016 Commons Chamber

[Mr Lidington]

The key element in any such decision that a Department has to make is not the raw number of offices there should be but how accessible the offices and the services they provide continue to be for the people who need to use them. I am absolutely confident that that criterion is at the heart of my right hon. Friend’s thinking in planning for the future of offices in Scotland and everywhere else in the United Kingdom.

[Amanda Milling (Cannock Chase) (Con)]

Q4. Passengers on the Chase line face chaos and utter misery every autumn, and this year it has been worse than ever. Delayed, cancelled and overcrowded trains are leaving passengers stranded at stations and making them late for work and school. Will my right hon. Friend outline what measures the Government are taking to penalise poor-performing train operators?

[Mr Lidington]

I sympathise with my hon. Friend and her constituent, and all passengers who come across these problems on the Chase line. It is clearly unacceptable, and it is important that the operator works hard to secure a rapid and sustained improvement. The Government have introduced new rules to ensure that rail passengers will soon be able to claim compensation if their train is more than 15 minutes late, but as the Transport Secretary said yesterday, more needs to be done, and we want to see much closer working right across the railway industry, so that this kind of problem can be resolved much more swiftly.