Alison Thewliss
Main Page: Alison Thewliss (Scottish National Party - Glasgow Central)Department Debates - View all Alison Thewliss's debates with the Home Office
HM Passport Office Backlogs
Alison Thewliss Excerpts(2 years, 6 months ago)
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Kevin Foster
I can confirm that we have increased staff numbers by 500 since April 2021, and we are in the process of recruiting another 700. As of 1 April, there were more than 4,000 staff in passport production roles. We are also offering incentivised overtime as well, for those who are prepared to work at weekends. We are increasing the resources and the staffing, and again I pay tribute to the staff working at the Newport passport office, who are doing a tremendous job under a lot of pressure.
Alison Thewliss (Glasgow Central) (SNP)
I have a Passport Office in my constituency, and while I am sure they are all working hard, I am distressed to hear from my constituents about how they believe they have been let down and lied to by staff who they have been dealing with. Can I ask the Minister a very specific question? My constituent Sean was the victim of an unprovoked assault with a knife last year, and he has just discovered that his passport has a puncture hole and blood stains on it. Can the Minister give some advice on whether Sean needs to apply for a new passport before his holiday in a fortnight’s time, or will the one that he has suffice?
Kevin Foster
It might be worth discussing the specifics afterwards, depending on how badly damaged the passport is, but I suspect we need to look at dealing with that compassionately, as it is compelling, particularly where he wants to go on holiday with a passport that will immediately remind him of what happened. If we get the details afterwards, I know the team would be happy to help, particularly assuming that it is a straightforward adult renewal, which it sounds like it would be.