Universal Credit: Managed Migration

Alison Thewliss Excerpts

Monday 22nd July 2019 Commons Chamber

[Amber Rudd]

I thank the hon. Lady for raising this. I am determined to ensure that local authorities are correctly informed so that they can support not only the managed migration pilot but managed migration overall. That is one of the things we hope to learn from the Harrogate pilots. We will be giving them a small amount of extra support to ensure that we can learn properly from the jobcentre. Perhaps that will be one of the things we will look out for.

[Alison Thewliss (Glasgow Central) (SNP)]

The Secretary of State should be aware that one of the canaries in the universal credit system is in the transition from live service to full service. One of my constituents was forced to make an entirely new claim, but errors were made. My constituent’s income was interrupted, split payments were cancelled and they had to explain the situation again and again to jobcentre staff. Reassessment on health grounds was proposed, despite my constituent having been granted a 24-month bye on the live service before the move to full service. How can my constituents have confidence in the Government when the system is so riddled with errors as it evidently is? Is it not the case that, for many people, the canary in the universal credit system is dead?

[Amber Rudd]

It is disappointing to hear from the hon. Lady that her constituent has had such a difficult time. I hope that we will be able to erase any errors that have taken place in the past and ensure that we have a seamless process in future. I would just tactfully point out to her that the system this replaces had many more problems. I would like this system to be perfect, and it is my aim to get it as close to that as possible. The previous system, which had six different benefits in three different places, was incredibly hard work and really cruel to some constituents, and I hope that most people appreciate that this system will be more effective and efficient.