Alison McGovern
Main Page: Alison McGovern (Labour - Birkenhead)Department Debates - View all Alison McGovern's debates with the Home Office
(10 years, 5 months ago)
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Mrs May
I have already referred, of course, to the identity card scheme.
My hon. Friend talks about the possibility of the extension to passports being brought in domestically as well as in overseas cases. We did examine that possibility, and it was what the Labour Government did when they had queues at passport offices back in 1999. To introduce that now would have meant setting up new centres and processes, which could have disrupted the work that the Passport Office is already doing. That is why I believe it is better to concentrate on dealing with the applications that are being made.
Alison McGovern (Wirral South) (Lab)
Speaking purely personally, I would prefer it if we did not talk about throwing Government staff around.
The families who have come to me to raise their cases have mainly been trying to get a child’s first passport. They have pointed out to me that the Government’s website said that they would get their passport within three weeks, which was clearly a mistake. I know of one family who have definitely missed their holiday. What can be done to ensure that families in my constituency get proper information?
Mrs May
The website has always indicated to people what the normal expected period for a straightforward application is. As I indicated earlier, if there is a problem with the application, it can take longer, but we are ensuring that the information on the website is as clear as possible to people. I have also asked for it to be ensured that it is absolutely clear what documents are required, because there may be issues to do with the type of birth certificate that is submitted, which can lead to problems for families.