Asked by: Alison Hume (Labour - Scarborough and Whitby)
Question to the Department for Energy Security & Net Zero:
To ask the Secretary of State for Energy Security and Net Zero, what guidance his Department issues to energy suppliers on their statutory responsibilities for installing functioning smart meters in customers’ homes.
Answered by Miatta Fahnbulleh - Parliamentary Under Secretary of State (Department for Energy Security and Net Zero)
The Department is working closely with industry to make sure they are addressing meters that are not providing automatic readings. This work includes monitoring and sharing benchmarked performance data, sharing best practice and providing guidance on how to identify and resolve meter operation issues.
Energy suppliers are obligated under their licence conditions to meet minimum annual installation targets and take all reasonable steps to ensure their customers’ smart meters are functional. The Office of Gas and Electricity Markets (Ofgem) is responsible for regulating
Asked by: Alison Hume (Labour - Scarborough and Whitby)
Question to the Department for Energy Security & Net Zero:
To ask the Secretary of State for Energy Security and Net Zero, what assessment he has made of the effectiveness of the smart meter network in the north of England.
Answered by Miatta Fahnbulleh - Parliamentary Under Secretary of State (Department for Energy Security and Net Zero)
The Government recognises that too many households across GB are currently unable to send automatic readings to their energy suppliers, including meters without access to WAN coverage. We will set out new plans to improve the rollout and the consumer experience, alongside Ofgem, in due course.