Broadband

Debate between Albert Owen and Caroline Johnson

Wednesday 8th March 2017 Westminster Hall

[Dr Caroline Johnson (Sleaford and North Hykeham) (Con)]

I thank my hon. Friend the Member for Boston and Skegness (Matt Warman) for bringing this subject to the House for discussion.

The importance of having access to reliable and fast broadband should not be underestimated. It increases every day, as more and more of our lives and work rely on access to the internet. As such, empowering consumers and businesses with greater knowledge about the services being offered to them so that they can make better informed choices about which provider suits their needs best is vital.

While I accept the point made by the right hon. Member for Slough (Fiona Mactaggart) about this being a national issue, it is particularly prevalent in rural areas, such as my constituency. I will take this opportunity to talk about the importance of broadband to rural areas and lend my voice to the call for greater transparency in advertising regarding broadband speeds. Access to broadband is vital to both individuals and businesses in rural areas, yet they are all too often receiving an inadequate service.

Before Christmas, I campaigned for election on a platform of increasing broadband access to 100% in Sleaford and North Hykeham from the current level of 89%. Access to broadband is not a luxury but a necessity. I have had productive conversations with the Minister for Digital and Culture and am confident that that aim will be realised, but it is not enough to have connectivity. Consumers must also have a suitably fast broadband speed and clear information about which providers can achieve that.

As my hon. Friend the Member for North Cornwall (Scott Mann) said, areas of low population density need access to broadband more, to order grocery shopping and manage bank accounts. A local barrister wrote to me to say he is not able to work from home any more because it takes so long to download his court papers that he cannot get them done in time. As local government goes digital by default, many who lack broadband will take twice as long to complete online tax forms and suchlike, with rural businesses suffering unfair economic losses as a result.

The importance of the internet cannot be overstated, and it is wrong that some people are being left behind, creating a situation of haves and have-nots. It is wrong that people who are excited to at last receive a better broadband connection find they are not getting what they think they have paid for. The key issue is the advertising of not only potential maximum speeds and fibre-optic or fibre-copper combinations but the realistic minimum speed that people are likely to achieve.

There have been important steps forward, such as the Government’s plan to build a world-class digital infrastructure as outlined in the UK digital strategy, which is welcome. The Ofcom voluntary code of practice for broadband speeds has been adopted by many of our largest internet service providers, but that code is voluntary and only two thirds of internet service providers used by small and medium-sized enterprises have signed up to it. I hope that the review currently being undertaken by the Committee of Advertising Practice will result in guidelines that create more honesty and transparency, as all hon. Members have said, for consumers and businesses. That is what our constituents need and deserve to keep pace with the digital world.

[Albert Owen (in the Chair)]

We will now begin the Front-Bench speeches. Calum Kerr has an extra minute, as does Ms Haigh.