Energy Company Licence Revocation

Albert Owen Excerpts

Wednesday 3rd September 2014 Commons Chamber

[Albert Owen (Ynys Môn) (Lab)]

Does my right hon. Friend agree that in addition—I repeat, in addition—to strengthening the powers of the regulator, we need some simple consumer protection law so we can make reference to it and do not have to have 18-month inquiries? People are getting ripped off every single winter and these often long inquiries do not help those people.

[Caroline Flint]

I absolutely agree. One of the problems with the lengths of these inquiries, and a reason why we need greater clarity—and, I would suggest, greater deterrent factors within the conditions under which these companies operate—is that time gets lost. By the time all the lawyers have got together and everything else—and by the time, perhaps, that the company is found guilty of the offence—we lose momentum in making the change that needs to happen.

The timing of the inquiries is important, but a culture change is also needed. We need to address whether the inquiries are hampered by the energy companies responding too quickly by setting their lawyers on to the matter and deterring effective action and preventing justice from being seen to be done.

It is in a spirit of constructiveness that we present our proposals today. We believe that they are eminently sensible, and we hope that the Government will offer the same constructive approach as we have offered on numerous occasions in the past. The best way of protecting consumers is not to provide a redress framework—much needed though that is—but to prevent companies from ripping people off in the first place. At the moment, too many energy companies operate at the margins of what the rules allow, because they know that they will often not be caught. Even if they are caught, the penalties do not present enough of a deterrent. Too often, energy companies seem to view the regulator’s fines as a cost of doing business, and not as a warning that they should get their act together.

Information provided to me in answer to a written parliamentary question shows that, since 2001, Ofgem has issued at least 31 fines totalling at least £90 million. On top of that are the informal cases that the regulator has dealt with, in which, even though no formal fine or notice was issued, action was taken and in some cases financial measures ensued. If we were to add on those cases, the total would be in excess of £100 million. For companies with annual global turnovers running into tens of billions, that is still some way from the maximum fine that the regulator could have imposed. Nevertheless, it is clearly not an insignificant amount.